As the leader of the global Payroll function, I spearheaded the delivery of world-class support and services to our international employees. Simultaneously, I led a global payroll transformation, aiming to standardize, streamline, and automate our global payroll processes. This endeavor is not just about building a best-in-class payroll organization, but also about making a significant global impact.At the helm of the global payroll and time and attendance operations for 20,000 employees across multiple payroll platforms in 45+ countries, I navigated complex challenges. I developed and deployed a comprehensive Global Payroll Strategy and a multi-year roadmap, encompassing planning, design, implementation, communication, and delivery of payroll technology and process improvement projects. I also led the Company Separation Project, a monumental task that involved establishing 20+ new payroll countries and building two stand-alone payroll organizations while transitioning to a new payroll system and harmonizing systems and processes for 30+ countries as part of the TSA exit.As part of my role, I also:- Manage the relationship with the external payroll service provider(s).- Led global payroll RFP process through vendor selection and development of global payroll strategy.- Implement a scalable infrastructure for reporting and analysis requirements and oversee payroll audits. - Provide strategic leadership for Payroll operations while measuring and monitoring the effectiveness and efficiencies of the essential services provided.- Supported the development and led a payroll leadership training program.- Act as a business partner to respective payroll and country leadership teams and manage strong communications with all stakeholders.- Keep current on required regulatory/compliance requirements and ensure that local laws and regulations for each country handle needed taxes, social contributions, benefit programs, and other deductions.

Led a Team of Global Project Managers/Business Partners to support Payroll Operations in over 80 countries for 130,000 employees in 40 + payroll systems. Leading global payroll platform and time & Attendance consolidation programs. Support the business by leading product and system enhancements, maintaining government and compliance requirements, partnering with business teams (i.e., HR, Compensation, Benefits, IT, Accounting, Finance, etc.), and developing a global governance standard of doing business while supporting the global transformation of Payroll Operations. As part of my role, I also;As a strategic leader, I orchestrated the global harmonization of both Payroll and Time & Attendance Systems, ensuring a unified and efficient approach across the organization. Global Program owner and leading the implementation of a worldwide time & attendance solution Global Program owner and leading the payroll system consolidation of 25+ countries into a single vendor applicationLeading Global Payroll through the alignment for global payroll system compliance & integrity while maintaining regulatory standards (i.e., payroll systems & practices, data compliance, data storage, & transmission)Lead global harmonization of accounting/general ledger between payroll & accounting systems.As a liaison and business partner, I collaborated with IT, HR Technology, HR Operations, C&B, Finance, and senior leadership, demonstrating my ability to work effectively with diverse teams and stakeholders.

Oversee global payroll operations for 10,000 employees on multiple payroll platforms in the following countries: United States, Canada, Jamaica, Brazil, United Kingdom, Germany, and Sweden. Responsible for the successful, accurate completion of payrolls each period and the analysis of current system capabilities, staff abilities, country requirements, and collective bargaining agreements. Led and supported 17 staff at various management levels across multiple countries. Led the implementation of new payroll and time and labor systems, staffing of office operations, and developing policies and procedures in global markets. Supported the payroll setup in new emerging markets from the vendor selection process through implementation. Partnered with Human Resources, Benefits, and Finance on company and country initiatives, including budgeting, new global providers, general ledger setup, and system interfaces. Worked with company compliance department and auditors (internal and external) to review and manage appropriate company, country, and bargaining agreement standards. Maintained knowledge of new relevant legislative and regulatory mandates and ensured that all activities complied with these requirements.

Oversee and facilitate the implementation of a new payroll system (Ultimate Software) by consolidating three separate payroll platforms for a multi-state payroll of 6,500 employees. Worked with the client through the RFP process (creation/submission), vendor analysis & selection, contract negotiations, vendor setup, project staging, business plan development, project budget, project plan development, developed implementation timeline, and support staffing/resourcing of the project. Implementation project tasks include current system analysis, system configuration, data conversion, three stages of testing, process and policy review, project plan creation & tracking, risk analysis, timeline deliverables, staffing, staff training plan, desktop procedures, centralization of processes, staff, methods, and new policy creation. Act as a liaison between internal departments (Payroll, IT, Finance, Accounting, and Human Resources). Support vendor relationships, which include current interface review, development support, statement of work support between client, vendor, and new system, testing, and implementation. Work with Human Resources on policy creation, corporate communication strategy, and employee notifications. Manage project status, budget analysis, risk matrix, issues log, and communications with the steering committee. Work with internal audit and corporate security on system requirements, data privacy, and audit standards.

Oversee multistate payroll operations for 3,500 employees in the U.S. and Canada. Responsible for planning, organizing and managing payroll services and operational support functions of shared services environment, while ensuring effective functional controls and safe guarding effective use of resources to meet company targets. This includes, not limited too the daily management of daily payroll production and staff, multiple time & labor systems, establishment and maintenance of appropriate controls, operational analysis and preparation of financial forecasts and budgets, and continuous development and improvement of service offerings. Also includes management reporting of key performance data such as cost metrics, sox compliance and employee performance programs. Initiate and maintain strong relationships within internal partners (i.e. Human Resources & Finance) and external partners (i.e. audit firms). Support the growth and development of the company through expert knowledge of merger and divestitures. Maintain knowledge of all relevant legislative and regulatory mandates and ensure that all activities are in compliance with these requirements.Facilitated the implementation of ADP (EV5) - Payroll / Human Resource system, with corporate partners for 3,500 employees and 15 entities. (Which includes; managing project leads for payroll, testing, reporting, finance, time & labor, conversion data, while maintaining budget, and business plan and partnering with Human Resources and Benefits.)Partnered with Human Resources and Benefits on the implementation of HR and Benefit systems (i.e. SuccessFactors and Benefits Focus)Analyzed and evaluated all departmental functions, processes, procedures and including the evaluation of outsourcing alternatives, which resulted in new corporate and HR policies and practices.Implemented new company practices (i.e. electronic pay statements and w-2s, pay cards, electronic garnishment services, and payroll tax services.

Oversight of operations and services, which includes Cash Management, Business Management and Processes, and Credit and Collections. Act as a liaison between internal and external departments and represent the Treasury by facilitating or participating in corporate project workgroups. It also includes developing and implementing strategy, system enhancements, policies, procedures, internal controls, compliance, daily cash flow preparation and review, cash flow analysis, and cash forecasting. Research, review, and implement enhancements to system and project operations through RFPs and statements of work with new or existing vendors. Keep abreast of statutory and professional development by participating in membership associations, seminars, workshops, professional society meetings, and independent study. Together with the management team, we have evaluated and implemented department changes to enhance job performance, leverage employee knowledge, and gain over all department efficiency. We also brought in an outside consultant to work with us on our shared goals and performance expectations.As the overseer of all facets of the daily operations of the three organizational units, I am committed to ensuring strict compliance with state and federal laws, corporate policies, and government regulations, providing you with the reassurance of our integrity.Provide direction and input to subsidiary companies and other functional areas to help ensure financial stability and integrity.Developed strategic development team and facilitated end-to-end process review, eliminating redundant job functions while enabling teams to take on additional job responsibilities.Worked with management team and training and development to coordinate leadership training for all managers and supervisors, Lean Sigma Six and PMP, training and certification.

Direct and supervise the overall payroll and accounts payable operations, which includes; the timely and accurate processing of multi-period payrolls for 6,000 employees and payables disbursements, quarterly and yearly filing of tax returns, the preparation of periodic or special reports, audits, and financial statements. Initiated and maintained strong relationships within internal and external partners. Demonstrated high standards of integrity, by supporting the mission and values of the company, while adhering to the corporate code of conduct. Maintained knowledge of all relevant legislative and regulatory mandates and ensure that all activities are in compliance with these requirements.Facilitated the implementation of Ultimate Software - Payroll / Human Resource system, with corporate partners for 6,000 employees and 6 entities. (which included, managing: project team, budget, and business plan and facilitating Corporate and Human Resource policy changes)Analyzed and evaluated all departmental functions, including the evaluation of outsourcing alternatives. As a resulted created and led the RFP process and then facilitated the implementation of; Kronos Time and Attendance System, Ceridian Tax Service, and Electronic Expense Management system.Completed two payroll company conversions onto Ultimate Software following company wide conversion.Administrator for Corporate Credit Card program.Participate on the Corporate Policy Committee, Corporate Retention Committee, and Change Agent Program.Participated in teams and activities in coordination with Human Resources to gain efficient and effective functioning which included; HRIS, Compensation, Benefits, Recruitment, and Maintenance of Business.Maintained knowledge of all relevant legislature and regulatory mandates and ensured that activities are incompliance with these requirements (i.e. Cobra Subsidy).

Supervise the activities of two Payroll Tax Analysts and three Financial Analysts. These responsibilities include: Payroll Tax Remittance for 50 companies within 24 states, quarterly and annual payroll tax preparation, quarterly tax balancing, account reconciliation, petty cash management and reconciliation, payroll tax budget and inquiries, internal SOX compliance for Payroll, Accounts Payable and ProCard groups, and unclaimed property compliance. Responsible for working with external/internal auditors through SOX compliance testing for Payroll, Accounts Payable, and ProCard. Responsible for researching and responding to government agencies for any notices or calls received for payroll tax payments and quarter/year-end filings. Review compliance with governmental regulations and filings, including routine reviews of tax/information filings. Responsible for reviewing payroll coding to ensure proper setup in accordance with company, union, federal, state and local tax agency policies.Lead project team to convert two payroll company acquisitions into our current payroll platform.Developed database to track all payroll tax penalties, overpayments, and amended returns.Developed tracking tools to monitor employee performance based on company review and bonus structure.

Supervised the activities of five Payroll Coordinators through daily payroll preparation and production, and two HRIS Analysts through all human resource system maintenance and administration. Responsible for maintaining a high level of Payroll and Human Resource policy performance while upholding company, union and governmental regulations for over 6,000 employees and 3,000 pensioners. Oversee payroll processing for 50 companies and 25 union groups on multiple pay cycles within 24 states. Collaborate with Human resources and bargaining management on new or existing company policies and Union Contracts.Completed various internal audits on Payroll and Human Resource processes and policies.Developed, implemented, and completed test plans for Payroll and HR system upgrades with information systems partners.Developed tracking tools to monitor Payroll Coordinator and HRIS Analyst individual performance.Created cost benefit analysis for internal/external payroll system comparisons.Collaborated with Human Resources and Information Systems on new company initiatives (i.e. Electronic Direct Deposit, pay for performance program, employee referral program, new employee orientation, outsourcing of companies disability program, etc.).Spearheaded the revision of existing procedures for both Payroll Coordinators and Human Resource Analysts.Participated on the development team to create a new company leadership training program for supervisors and managers.Produced company newsletters to help inform and educate employees.Participated in project teams for internal and external payroll conversions.

Managed the activities of six supervisors and fifty payroll specialists, in a call center environment: through payroll data entry, payroll problem resolution, and new client conversions. Responsible for establishing and maintaining branch goals in areas of: revenue (i.e. new client, ancillary products, and recurring revenue streams), expenses (i.e. capital and operational), new client growth, client retention, and employee turnover. Oversee office recruitment, payroll specialist training programs, supervisor development, and succession planning. Developed network groups with sales and corporate departments.Implemented a customer service program that increased client satisfaction scores by ten percent.Designed a new process to manage new client conversions, while increasing new client satisfaction scores by fifteen percent.Achieved budgeted revenue goal by the development of an ancillary product program.Developed performance measurement tool for supervisor team.Reduced employee turnover by twenty percent through the development of structured tracking tools, setting meeting guidelines, and the development of a morale boosting team.Directed and orchestrated the successful merger of two separate branch service centers.Generated and organized documentation and tools to develop branch fiscal budget.

Supervised eight payroll specialists through day-to-day payroll data entry, while providing technical expertise and ensuring quality service standards are maintained. Deliver a positive, professional relationship between staff and clients, CPAs, Sales personnel and corporate departments. Collaborate with management team on process improvement, staff training and development, recruitment, operational performance, and business planning.Developed procedures for quarter-end preparation, which reduced operational expenses by ten percent.Created client correspondent methods (written and verbal), which increased client satisfaction scores by eight percent and reduced client costs.Implemented and directed a team focused on morale boosting and the development of a positive work atmosphere.Developed a client retention plan that resulted in a net client gain of ten percent.