David Spencer Email & Phone Number

Charlotte, North Carolina, United States

Responsible for the Retail Talent Acquisition across 8 store fronts including, but not limited to, hiring, 90 days to success onboarding, content creation for Learning Management System (Internally and Buying Group LMS Management) and the launch of a reimagined Guest Experience across all locationsResponsible for Culture and Inclusion Immersions with the entire company through the Franklin Covey Institute (Unconscious Bias)Created internal Queen City University for retail associates that designates successful completion from a Product Specialist to a Premium Product SpecialistResponsible for all in store continuing education with Manufacturer partners/representatives across all locations Successfully launched Paylocity Journaling (customized forms) for Store Leaders to record monthly and quarterly reviews with retail associates standardizing coaching/mentoring opportunitiesResponsible for all aspects of Franklin Covey Institute and Queen City Leadership learning (Covey Admin access) through our Buying Group Nationwide Marketing Successful delivery/implementation/follow up with Store Leaders and Leadership Team for the following:The 4 Disciplines of ExecutionThe 6 Critical Practices of Leading a TeamThe 7 Habits of Highly Successful PeopleThe Speed of TrustThe 4 Essential Roles of LeadershipImplementation of this Leadership platform has improved retention/morale/performance (double digit growth over the past 36 months) and clearly defined sustainable processes that will enable future scalability

Charlotte, North Carolina, United States

Responsible for the development of B2B sales and marketing strategies within regional franchised sales territories (NC/SC/TN/FL)Leveraged OEM, public and private Dealer groups and extensive dealership contacts to increase Magic One's services in the Carolinas which generated an additional 275k in recurring monthly revenues from Q4 2020 to Q2 2021Produced targeted sales and marketing materials for Fixed and Variable Operations Management that increased services with current customers as well as closed 10 new prospective customers between Q4 2020 to Q2 2021Served as the Administrator for Salesforce and responsible for all aspects of sales prospecting pipeline, follow up, data input, and customized reporting for my Business Development Manager and Sales ManagerProvided regular operational performance feedback and site issue escalation to Partners that created and ensured alignment cross-functionallyDesigned, coordinated and launched Q1 2021 a companywide culture initiative with operations utilizing the 4 disciplines of execution to create intentional inclusion for all associates

Tennessee/Ohio/Georgia/South Carolina/North Carolina/Dc

Reporting to VP of New Vehicle Inventory and responsible for the execution of all facets of New Vehicle Inventories at 24 Franchise stores covering TN, DC, OH, GA, SC, and NC.Support Regional Market VP for New Vehicle order process, day supply targets, marketing (digital and grassroots)Interview/hire process for any New Vehicle Sales Manager and General Sales Manager as well as onboard process for Sonic reporting metrics and Sonic Playbook complianceWork closely with Manufacturer partners to ensure compliance for marketing and sales targets (ex - BMW balanced scorecard)Drive behavioral change in sales associates and management with respect to CRM tool elead - Traffic Management (ex- current Internet Sales closing rate at 6% - metric is 12%)Responsible for successful integration and launch of National Call Center in Charlotte, NC with select stores - primarily BMW franchise stores

Charlotte, North Carolina Area

Reported to Director of Retail Trade Center Operations and delivered onboarding to new Used Vehicle Managers/General Sales Managers/GM's at corporate office or at Sonic dealership locations throughout the USResponsible for delivering inventory software updates to stores upon release through PC or tablet to store associates and Management teams

Successful delivery of new retail strategy One Sonic One Experience (OSOE) in Charlotte, Birmingham, Greenville and Pensacola markets including, but not limited to, 6 to 10 week installations of Sales, Sales Management, Business Development Center (CRM), Finance Management and Document Specialist processesSuccessful delivery of monthly New Hire Orientation within NC, TX, FL, OH, SC, and OH markets while providing predictable, repeatable, and sustainable best practices in our stores with the latest revisions of World-Class contentCollaborated with Director of Training on updating all Sonic Automotive New Hire Orientation content 2014-2016Collaborated with VP of Inventory on Sonic Automotive Playbook for Used Vehicle Operations on content revision/updates 2013-2015Responsible for initiating revisions to proprietary Sonic Automotive Inventory Management system (SIMS) thereby reducing time and inefficiencies in conducting Trade Appraisals in the 107 retail storesSelected to lead T3 session (Train the Trainer) regarding Active Trade Appraisal (revised and created majority of content with the emphasis on value proposition for Guest)Selected by Executive Training Management to lead the revision of Sonic Automotive New Hire content for One Sonic One Experience (OSOE) retail operationsStreamlined New Hire process for procurement, set up and delivery of technology assets (iPads) to New Hire Experience Guides thereby delivering iPads on the second day of training (previously week to 10 days) providing a World Class training experienceDeveloped F&I training for Document Specialist processes (OSOE stores) to deliver a World-Class experience to our Guests

Built an award winning team and culture (Ritz-Carlton - Disney level of execution) that was recognized by Mercedes-Benz USA as Best of the Best 3 years in a row for client satisfaction and sales.

Charlotte, North Carolina Area

Mercedes-Benz Sales Consultant 99-03Maybach and SLR Sales Manager 03-05Recognized by MBUSA/Maybach for exceeding national sales projections in the Southeast region