David Spillane Email & Phone Number

New York, Ny, Us

New York, New York, United States

-Life & Safety Director, overseeing a third-party security team and conducting monthly safetypresentations for all hotel staff.-Revised standardized procedures and checklists established by the opening team, whileimplementing updated tasks.-Spearheaded the development and execution of a new VIP and amenity standard across theproperty.-Managed and provided training for Front Desk Managers, Front Desk Agents, and Guest ServiceAgents (bell). Ensured compliance with regulations set by the Local 6 Union team.-Conducted yearly reviews and implemented corrective actions for all team members.-Successfully introduced a new TripAdvisor procedure and incentive program, resulting in asignificant improvement in ratings from #155 (Feb 2022) to #41 (July 2023), consistentlyoutperforming our competition.-Oversaw all department budgets and purchasing, including managing CAPEX expenditures.-Managed retail merchandise, achieving a sales increase of 62% in 2022 and 71% in 2023.-Managed all communication outlets for reviews and surveys, maintaining a 100% response ratesince 2018 on Revinate.

United States

New York, New York, United States

Greater New York City Area

-Provided leadership and guidance to a team of 27 employees, including Concierge, Bell Team,Front Desk Agents, and Guest Service Agents, through motivation, coaching, training,counseling, and disciplinary actions.-Managed employee schedules and administered Kronos Payroll system, ensuring accuracy andefficiency.-Actively participated in department head meetings and engaged in various training exercises toenhance team performance and departmental operations.-Achieved a 10% increase in Upsell Revenue for YTD 2019, surpassing targets and elevatingrevenue from $250,000 to $310,000.-Collaborated closely with the Director of Front Office and cross-functional teams to ensureprompt and effective fulfillment of guest and VIP requests, exceeding expectations.-Orchestrated day-to-day operations of the hotel, including conducting night audits,maintaining room type balance, and monitoring house oversell limits to optimize guestexperience.-Proactively resolved guest disputes and complaints, prioritizing guest satisfaction and fosteringloyalty to the hotel brand.

New York, New York

New York, New York

Greater New York City Area

Over saw all operations outside the office including housekeeping and drivers.

Greater New York City Area

Assisted in opening Q&A Hotel. FQ first residential hotel. Drew up and maintained floor plans through AutoCAD, handled furniture and houseware purchasing for 132 key room.

Nyc

Maintained and written the SOP standards for the department. Oversaw a team of 5 with assisting the Executive housekeeper in managing the housekeeping staff.

Meatpacking, Ny

Nyc

Associate Of Arts (Aa), Liberal Arts And Sciences/Liberal Studies

Activities and Societies: Gay Straight Alliance, Hospitality Club

Hospitality Management - Certificate, Hospitality