Reviewed engineering reports prior to release. Using MS Word review and clarified NIST Certification documents designed to provide contractual requirements for upcoming government projects. Using Adobe FrameMaker v2022, endeavored to implement an XML application. Project involved converting numerous MS Word procedural documents related o repair of helicopter blades. Target was to produce IETMs for U.S. Army.

• Developed user guides for application designed to automate Human Resource and Financial processes;• Developed individual MS Word documents describing fourteen (14) API service categories consisting of approximately 500 APIs utilizing Swagge and Microsoft Word;• Updated application Architecture and Data Flow diagrams in MS PowerPoint;• Maintained user stories in Jira tracking work progress.

Develop User Guide for AI/ML application. Work with DevOps engineers in developing procedures to access features in application. Utilize MS Word 365 in document development. Use SnagIt to capture UI screens to create “How To” videos for individual features.

• Created/Revised Application Programming Interface (API) Reference Guide used by original equipment manufacturer (OEM) development teams in developing add-on applications for SiriusXM broadcasting;• Worked with software developers to gain a clear understanding of the use of SiriusXM applications;• Using Markdown, created documents posted to Git, and GitHub CMS for engineering review and distribution;• Assisted coworkers in modifying Doxygen and LaTex scripts to produce final Portable Document Format (PDF).

Within Completion Tools group at the Halliburton Tech Center, created content for test reports and procedures as per in-puts provided by test engineers. Worked with internal teams (Engineers, Discipline Leads, and Technology Managers) to obtain in-depth understanding of the product and project requirements. Produced content that met applicable standards and was appropriate for the intended audience. Maintained in-house Microsoft Word templates for both Test Reports and Test Procedures.

Responsible for drafting procedures to Install, Modify, and Decommission physical and virtual servers. Draft new and update existing frequently asked questions (FAQs). Interface with development, support, and user community in the de-velopment and validation of procedures.• Develop documentation using Microsoft Suite, Word, PowerPoint, and Excel• Save completed documents using Adobe Acrobat DC• Draft and edited FAQs in HTML• Post completed documentation and FAQs to internal SharePoint CMS• Access ServiceNow systems to test and validate procedures

• Responsible for researching and writing enterprise-centric user manuals, hardware and software installation guides, technical reference manuals, and release notes for APCON’s industry leading suite of network monitoring hardware and software solutions;• Research included interviewing both local and remote SMEs and various Internet sources to better describe software and hardware features.• Located in Plano, TX, worked with hardware and software developers, as well as support and marketing staff in Plano, TX. and Wilsonville, OR;• Worked with hardware and software developers to draft new, and update legacy, hardware and software installation, configuration, upgrade, and operation user manuals from engineering documentation, project resource documents, communication with hardware, software, and test engineers, and hands-on use of hardware and software;• Worked with RESTful Interface software developers in drafting RESTful API Reference Manual describing the use of resources for APCON platforms. Access rest interface via Windows command line;• Used Visio to develop UML diagram indicating traffic flow, of a typical REST resource and typical network diagrams indicating how APCON equipment would be implemented in a network;• Drafted user manuals for APCON Mobile App for Android and iOS hand-held devices;• Utilized Unstructured FrameMaker, versions 2015 and 2017, in developing and maintaining customer facing documentation;• Utilized SnagIt screen capture utility to capture and edit software screens for inclusion in related documentation;• Utilize Adobe Acrobat Professional to create final PDF of manuals for final delivery of documentation;• Coordinated review of documentation through collaborators and Acrobat Shared Reviews;• Familiar with Subversion (SVN) Content Management System (CMS);• Experienced with creating HTML versions of documents, including creating applicable CSS styles.

Contract-to-Hire Technical Writer, RPC, Inc/Cudd Energy Services, The Woodlands, TX.Documenting Oil and Gas hydraulic fracking and horizontal drilling and related software applica-tions. Develop tutorial videos of oil well fracturing monitoring applications.• Sole writer, working remotely with program management in The Woodlands, TX and software developers in Texas and North Carolina, documenting Oil/Gas Well Fracturing Simulation applications.• Create short "How To" videos of procedures that are embedded within Adobe Portable Document Format (PDF) deliverables.• Create Hypertext Markup Language (HTML) help for oil/gas web-based application.• Assisting other internal departments in developing documentation utilizing Structured Adobe FrameMaker 12 and Microsoft Word.• Maintain Adobe FrameMaker and Microsoft Word templates.• Develop tutorial videos utilizing Camtasia and SnagIt.• Edit and annotate tutorial videos utilizing Camtasia.

• Sole writer drafting and updating enterprise-centric hardware and software installation, configuration, upgrade, and operator user manuals, as well as maintain legacy product documentation from engineering documentation, project resource documents, communication with hardware, software, and test engineers, and hands-on use of hardware and software;• Created online help using FrameMaker source files for incorporation into Element Management Systems;• Utilized Visio to draft basic network diagrams indicating how Tellabs equipment is implemented in a typical telecommunications or enterprise network;• Instrumental in developing DoD Deployment Guide for Tellabs software and hardware setup in a Solaris/Oracle environment.

Supported the development of mail sorting equipment for the U.S. Postal Service for client Siemens Energy and Automa-tion. Facilitated information imports by converting existing content management system (CMS) FrameMaker 7.2 sourcedocuments to Darwin Information Typing Architecture (DITA) XML format. Edited documents using XMetal Enterprise.Developed graphical user interface (GUI) documentation for the mail sorting system.

(FORE Systems (1996-2000), Marconi/AFC (2001-2004), AFC/Tellabs (2004-2008))Senior Technical Writer• Drafted new and edited legacy manuals relative to FORE Systems Asynchronous Transfer Mode (ATM) hardware and software. Rebranded original equipment manufacturer (OEM) manuals to the FORE System brand;• Participated in rebranding of former RelTec documentation to Marconi, AFC, and Tellabs;• Drafted and updated hardware and software installation, configuration, upgrade, and operation user manuals, as well as maintaining legacy product documentation from engineering documentation, project resource documents, communication with hardware, software, and test engineers, and hands-on use of hardware and software;• Utilized Visio to draft basic network diagrams indicating how FORE Systems, Marconi, AFC, or Tellabs equipment is implemented in telecommunications or enterprise networks;• Developed single-source workflow by creating PDF, HTML, and Online Help from FrameMaker source files;• Collaborated with subject matter experts (SMEs) to compile hardware and software product information;• Ensured accuracy of hardware and software systems procedures;• Collaborated with internal teams and customer technicians to define customer requirements;• Mentored writing team members on use of modified Structured FrameMaker templates;• Managed Adobe FrameMaker Structured and Unstructured document templates and element definition document (EDD);• Created customer documentation CD-ROMs deliverables, including HTML interface with accompanying CSS;• Researched ITU, IEEE, and various industry specifications to better describe hardware and software features.