David St. Onge Email & Phone Number

Texas, United States

Fort Worth, Texas, Us

• Supporting Windows 10 and Macintosh environment • Supporting MS Office 2016 and O365 • Taking Lead role for Intune Mobile Device project • Assist with Citrix new VDI requests, creating and configuring new VDIs for users • Creating Delivery Groups and Machine Catalogs when needed in Citrix Studio • Provide user support using Citrix Director • Providing white glove support for offshore vendors and GMF employees alike • Utilizing SCCM Config Mgr and RDP as a remote support tool • Utilizing tools such as ActiveRoles, Powershell ISE, and vSphere • Utilizing McAfee ePO and Qualys to remediate vulnerabilities • Created, configured, and managed several VMs in vSphere environment • Identifying storage space issues on VMs and remediating them

Dallas, Texas, Us

• Supported Windows 10, 7, and Macintosh environment • Supported MS Office 2016 and O365 • Utilized RDP as a remote support tool • Provided notably efficient desktop support for 500+ employees at DART’s HQ location • Provided as needed call escalation support for the DART Service Desk as Tier III technician • Enabled/disabled and modified Active Directory user and computer accounts on a regular basis. • Using SCCM, imaged numerous laptop and desktops for deployment throughout the company • Supported Hardware to include desktops, laptops, printers, personal devices, conference room equipment • Created and maintained new spreadsheet inventory for all DART HQ assets

New York, Ny, Us

• Supported Windows 10 and 7 • Supported MS Office 2010 and 2013 • Enabled/disabled and modified Active Directory user and computer accounts on a regular basis. • Utilized Dameware and RDP as a remote support tool • Provided outstanding desktop support for 100+ employees • Responsible for any new hardware or software deployment • Responsible for tracking and maintaining all IT assets • Responsible for all badging and building security functions for all our employees • Maintained companywide backups, including after-hours support for these systems

Addison, Texas, Us

• Supported Windows 7 • Support Citrix and VMWare environments • Supported MS office 2010 and 2007 • Enabled/disabled and modified Active Directory user and computer accounts on a regular basis. • Provided first level support for all technical issues submitted to the Solution Center, including outages, password resets, and hardware issues • Ensured the delivery of exceptional customer service by putting all customers first • Provided periodic status updates and follow ups with customers and colleagues

Purchase, New York, Us

• Answered inbound calls for PepsiCo employees nationwide• Provided exemplary customer service on a daily basis• Was exposed to two different ticket tracking systems due to company service management migration

I was called upon on 2 separate occasions to assist with getting printers installed and configured in the office of Senator Kay Bailey Hutchinson. Also to make sure desktop machines were operating at full potential. I assumed a technical lead role, and assisted with guiding other technicians in their duties while on site.I was called to return to do more work for her office, but had to respectfully decline since I found a full time position.

Bloomfield, Ct, Us

• Assisted with 50+ laptop and desktop migration from one location to another• Successfully backed up and restored multiple user's data in an efficient manner

Global, Us

• Answered inbound calls as needed during outages and global issues• Provided superb technical documentation for all calls taken• Support provided for 2000+ users on USDA Help Desk• SME for all hardware used by USDA field inspectors.• Assisted with ramp up of TWIC Help Desk for TSA• Obtained Secret Clearance and traveled to DC to learn TSA hardware for TWIC • SME for TWIC Help Desk hardware/software for TSA• Drafted/Created entire Knowledge Base for TWIC Help Desk agents to use on help desk launch