Led and managed the Responsive Maintenance team of 12, ensuring a high quality service was provided to 5200 properties in accordance with Council policy and procedures.Developed, implemented and maintained departmentally relevant aspects of the Council's Performance Management System introducing new policies to meet and enhance the future needs of the service.Provided motivational and supportive leadership to all staff within the team, overseeing staff resources in terms of recruitment, training, support and performance.Fostered excellent working relationships with contractors, working in partnership with tenants to achieve best value in procurement, service delivery, performance and customer satisfaction.Effectively managed a budget of £2m per year for Responsive Maintenance so that priorities were met and effective controls were in place to ensure the validity of all payments made in line with the Council's Financial Regulations.Accountable for the performance management, creation and management of KPI's, contract procurement and benchmarking for the Responsive Maintenance function.Maximised opportunities for customer involvement within the service and worked with both internal and external groups and partnerships as necessary to further the needs of the service area.

Supervised a team of Repairs Officers so as to provide a customer-focussed responsive repairs serviceEnsured the effective workflow activity of the Repairs Team to meet prescribed targetsSupported the Repairs Manager and deputised in their absenceEnsured effective liaison between other teams as part of meeting and maintaining Decent Homes Standards.Managed a designated geographical area property portfolio providing the full range of Repairs Officer responsibilities of inspection, diagnosis, raising repairs, advising customers and checking contractor performance.