David Stanifer Email & Phone Number

• Proactively monitor and maintain Linux servers, while troubleshooting and resolving issues with DBMS software, ensuring overall system reliability and uptime.• Optimize and troubleshoot MySQL database performance, improving data accuracy and efficiency.• Collaborate across departments to identify IT solutions that aligned with organizational goals and improved system functionality.• Analyze large data sets to drive system improvements and software enhancements, boosting operational efficiency.• Develop and deliver comprehensive documentation, instructional videos, and training to standardize workflows and processes.• Defined and executed the development roadmap for Precision Door Service's (PDS) point of sale system (OPAL), enhancing functionality web and mobile applications.• Served as the product owner for OPAL, collaborating with Scrum teams to establish and refine acceptance criteria, ensuring timely delivery of product enhancements.• Led the migration of PDS’s email system to Office 365, improving scalability and user experience.

Titusville, Florida, United States

• Collaborated directly with the brand president to assess business needs and translate them into IT solutions, enhancing operational efficiency and business alignment.• Partnered with franchise owners to identify and resolve workflow inefficiencies, implementing IT-driven process improvements that boosted productivity across their businesses.• Developed and managed data-driven products, including dashboards for senior management, providing critical insights for network-wide performance reporting.• Responded to ad-hoc data requests from franchise owners and corporate team members, delivering KPIs, metrics, and visualizations that informed strategic decision-making.• Utilized databases and analytics tools to manipulate and format raw data, creating scalable reporting tools that streamlined data interpretation.• Analyzed performance metrics and collaborated with the sales team to align IT systems with program goals, accelerating business growth through data-driven insights.

Titusville, Fl

• Onboarded PDS franchises onto the Service Titan platform, managing data migration, implementation, and user training for smooth adoption.• Provided high-availability support by resolving client issues during irregular hours, minimizing downtime and maintaining system continuity.• Performed database maintenance and updates for OPAL users, resolving complex data issues and ensuring system integrity.• Managed relational databases, including backup/recovery processes and database scripting using MySQL.• Conducted routine maintenance on software and hardware systems within the PDS corporate office, improving system performance and reliability.• Installed, configured, tested, and implemented new applications and systems to ensure smooth deployment and compliance with standards.• Provided technical support for email platforms, point of sale systems, and IT infrastructure, resolving issues to minimize disruptions.• Managed company-wide email domains and MS Active Directory user accounts, ensuring accurate access control and system functionality.• Diagnosed and resolved hardware, software, and connectivity issues for the customer service call center, optimizing productivity.

Titusville, Fl

• Assisted in scheduling, managing customer account information, and maintaining accurate digital records, ensuring data integrity and accessibility.• Resolved technical and service-related issues by analyzing customer complaints, identifying root causes, and implementing effective solutions.• Engaged potential customers by answering product and service inquiries, providing detailed information and suggesting relevant company solutions.• Captured and analyzed customer data to identify business opportunities, referring qualified leads to management for follow-up.• Provided exceptional customer service, efficiently handling inquiries and troubleshooting through a VOIP call answering system during high call volumes.• Reduced customer churn by presenting tailored deals and promotions, persuading customers to reconsider cancellations and retain services.

Bachelor Of Arts (Ba), East Asian Languages, Literatures, And Linguistics

Japanese Studies