David Stanifer Email & Phone Number

• Proactively monitor and maintain Linux servers, while troubleshooting and resolving issues with DBMS software, ensuring overall system reliability and uptime.
• Optimize and troubleshoot MySQL database performance, improving data accuracy and efficiency.
• Collaborate across departments to identify IT solutions that aligned with organizational goals and improved system functionality.
• Analyze large data sets to drive system improvements and software enhancements, boosting operational efficiency.
• Develop and deliver comprehensive documentation, instructional videos, and training to standardize workflows and processes.
• Defined and executed the development roadmap for Precision Door Service's (PDS) point of sale system (OPAL), enhancing functionality web and mobile applications.

Titusville, Florida, United States

• Collaborated directly with the brand president to assess business needs and translate them into IT solutions, enhancing operational efficiency and business alignment.
• Partnered with franchise owners to identify and resolve workflow inefficiencies, implementing IT-driven process improvements that boosted productivity across their businesses.
• Developed and managed data-driven products, including dashboards for senior management, providing critical insights for network-wide performance reporting.
• Responded to ad-hoc data requests from franchise owners and corporate team members, delivering KPIs, metrics, and visualizations that informed strategic decision-making.
• Utilized databases and analytics tools to manipulate and format raw data, creating scalable reporting tools that streamlined data interpretation.
• Analyzed performance metrics and collaborated with the sales team to align IT systems with program goals, accelerating business growth through data-driven insights.

Titusville, FL

• Onboarded PDS franchises onto the Service Titan platform, managing data migration, implementation, and user training for smooth adoption.
• Provided high-availability support by resolving client issues during irregular hours, minimizing downtime and maintaining system continuity.
• Performed database maintenance and updates for OPAL users, resolving complex data issues and ensuring system integrity.
• Managed relational databases, including backup/recovery processes and database scripting using MySQL.
• Conducted routine maintenance on software and hardware systems within the PDS corporate office, improving system performance and reliability.
• Installed, configured, tested, and implemented new applications and systems to ensure smooth deployment and compliance with standards.

Titusville, FL

• Assisted in scheduling, managing customer account information, and maintaining accurate digital records, ensuring data integrity and accessibility.
• Resolved technical and service-related issues by analyzing customer complaints, identifying root causes, and implementing effective solutions.
• Engaged potential customers by answering product and service inquiries, providing detailed information and suggesting relevant company solutions.
• Captured and analyzed customer data to identify business opportunities, referring qualified leads to management for follow-up.
• Provided exceptional customer service, efficiently handling inquiries and troubleshooting through a VOIP call answering system during high call volumes.
• Reduced customer churn by presenting tailored deals and promotions, persuading customers to reconsider cancellations and retain services.

Bachelor Of Arts (Ba), East Asian Languages, Literatures, And Linguistics

Japanese Studies