David Starnes Email and Phone Number

• Management of IT and Facilities Operations• Insider Risk Management (IRM) monitoring and mitigation• Sarbanes-Oxley (SOX) Reporting• Microsoft 365 (M365) Administration• Endpoint Management and Security• Service Desk Operations• Business Intelligence & Analytics• Oversight of Information Governance program• Implementation and oversight of Enterprise Information Management Strategy

• Defined an Enterprise Information Management Strategy encompassing architecture, data ingestion, warehousing, and analytics. Strategy implementation is currently underway.• Managed cloud infrastructure across a spectrum of services that include virtual environments, databases, and serverless functions.• Implemented a Master Data Management (MDM) solution housing Healthcare Professional and Organization (HCP & HCO) data domains.• Developed numerous integrations to address the needs of Sales Operations, Supply Chain, Finance, Managed Markets, Human Resources, and Information Technologies.• Established an Enterprise Business Intelligence & Reporting platform.• Instantiated and populated an Enterprise Data Warehouse.• Launched an Enterprise Data Governance program with Executive oversight.• Created and managed the departmental budget.

Master Data Management (MDM) / Member 360Implemented a MDM solution as part of an Omni-Channel / Customer Experience initiative with the initial focus on Member and their associated interactions with BlueCross NC• Leveraged Reltio for the MDM platform• Integrated Hadoop, Hive, and PySpark to establish a touchpoint history data lake• Established a DevOps team for managing the MDM platform and data stewardship• Extensive Python development for various data quality and management processes• Moderate Scala / Spark development for solutions leveraging the Reltio MDM platform• Prototyped real-time integrations leveraging AWS Simple Queue Service (SQS)• Evaluated AWS S3, Kinesis, Lambda, and QuickSight for introducing new MDM data sources and quality reportingApplication DevelopmentEstablished a DevOps team to define, develop, deploy, and support a web-based application hosted within Amazon Web Service (AWS) environment• Agile development methodology leveraged Jira by Atlassian for feature and defect tracking• Continuous Integration & Delivery pipeline implemented using BitBucket, Jenkins, JUnit, Katalon, and AWS CodeDeploy. Build and test notification integrated with HipChat• AngularJS, Bootstrap, Java Spring based web application leveraged AWS Elastic Cloud Compute (EC2), Aurora, DynamoDB, Simple Storage Service (S3), Elastic Map Reduce (EMR), and Simple Email Service (SES)Governance, Stewardship, and Data QualityThrough extensive business and technical collaboration, evaluated and selected a Master Data Management (MDM) solution to be implemented in conjunction with a Governance, Stewardship, and Quality program.• Led a “strike” team to accelerate project timeline and saved nearly $500,000• Participated in contract negotiations for final offering, MSA, NDA, and SOW• Setup proof-of-concept tooling with Collibra for Governance

Led a multi-project corporate Enterprise Information Management initiative consisting of strategic planning, vendor evaluations, contract negotiation, and project management; comprised of the following disciplines: • Enterprise Master Data Management (MDM): Architected and implemented a solution consisting of a multi-domain hub to serve numerous enterprise systems, including Sales Force Automation (SFA), Enterprise Resource Planning (ERP), Enterprise Data Warehouse (EDW), and Sales Incentive Compensation (IC). • Enterprise Data Warehouse (EDW): Managed a multi-phased project from extensive requirements gathering across the organization to the design and development of the logical model of the core data warehouse. • Enterprise Service Bus / Service Oriented Architecture (ESB / SOA): Managed the initial phase of the project to include vendor evaluations for this data exchange centralization effort. • Business Intelligence Reporting (BI): Managed the implementation, administration, and development of a QlikView-based solution. Worked closely with end-users to identify requirements, troubleshoot problems, manage expectations, and control frequent product releases. • Content Collaboration (SharePoint): Implemented and administered a branded SharePoint-based portal, replacing the antiquated corporate Intranet site.Established and chaired the IT Project Review Board consisting of key stakeholders to govern the workflow of IT-based projects. • Established and chaired Data Governance Committee to address data quality and reliability concerns.• Performed budget planning, resource scheduling, and personnel mentoring and coaching.• Authored Business Cases, Requests for Information (RFI), and Requests for Proposal (RFP) documents.• Managed multiple development teams through web/win/mobile, database, and BI reporting solutions. • Collaborated with Sales, Marketing, Finance, Legal, and Human Resources to address business needs and provide strategic solutions.

• Provided project leadership and technical guidance on new product centric websites, site migrations, internal Windows-based work utilities, automation of data ETL processes, sales ranking and contest development, and product market analysis.• Managed and mentored a staff of web, Windows, and database developers. • Managed database administration of a multi-tiered environment.• Managed team of business systems analysts.• Implemented a new SharePoint-based intranet portal.• Implemented a corporate Employee Appraisal System.• Assisted in the implementation and management of Sales Force Automation System (SFA), Enterprise Resource Planning System (ERP), and Document Control System.• Managed vendor relations with development, staffing and 3rd party software companies. • Implemented software development lifecycle (SDLC), change control management, and software development standards.

• Developed processes for physician decile ranking, sales force territory realignment, and sales force performance ranking.• Developed a web-based Paid Time off (PTO) tracking system for employees.• Automated report generation and distribution process for the sales force.• Developed and maintained the Salix corporate website.• Fulfilled Network Administrator responsibilities during position vacancy.