David Paul Steer Mba
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David Paul Steer Mba Email & Phone Number

Board Trustee at CISWO The Coal Mining Charity
Location: Greater Leeds Area, United Kingdom, United Kingdom 8 work roles 3 schools
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Current company
CISWO The Coal Mining Charity
Role
Board Trustee
Location
Greater Leeds Area, United Kingdom, United Kingdom
Company size
15 employees

Who is David Paul Steer Mba? Overview

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David Paul Steer Mba is listed as Board Trustee at CISWO The Coal Mining Charity, a company with 15 employees, based in Greater Leeds Area, United Kingdom, United Kingdom. AeroLeads shows a matched LinkedIn profile for David Paul Steer Mba.

David Paul Steer Mba previously worked as MD Head of Premier Customer Segment at Barclays and Managing Director - Northern Region Branch Network. at Barclays. David Paul Steer Mba holds Master Of Business Administration - Mba, Business Administration And Management, General from Henley Business School.

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CISWO The Coal Mining Charity

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About David Paul Steer Mba

A Senior leadership and Board Level Executive - available for Non-Executive Director roles. Extensive experience of working strategically and operationally to deliver a world class customer experience journey for high profile organisations. Chairs business critical oversight and commercial forums. Extensive experience of leading and developing teams and individuals in challenging and change led environments, delivering transformation and cultural change. Controlled Budgets of up to £60m, led colleagues of up to 3000, controlled omni channel environments; contact centres (telephony and web) and branch network.Strong understanding of all business functions and associated commercial / P&L drivers, totally familiar with cross-functional interdependencies and methods of operation and core objectives• Co-created then individually led the 5 year vision for circa 1m premier customers, generating c £1b income.• Delivered numerous organisational structure and operating model changes, achieving on-going costs reductions of c£5m, whilst maintaining customer contact rates and service levels.• Implemented the move to a new omni-channel operating model, embedding new performance frameworks and transforming the culture across the business.• Programme managed the integration of two major business areas, closing 3 sites to deliver a £4 million bottom line saving.• Led outsourcing initiatives from UK to India.BOARD LEADERSHIP COMPETENCIES:• Strategy development and leadership• Leading high volume customer excellence across multiple channels• Organisational restructuring and process improvement• Change leadership and cultural change • UK and global work migration and integration • People development through coaching methodologies• Balance sheet management• Business Controls and Compliance• Six Sigma Quality methodology

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David Paul Steer Mba's current company

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CISWO The Coal Mining Charity
Ciswo The Coal Mining Charity
Board Trustee
Leeds, GB
Website
ciswo.org.uk
Employees
15
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8 roles · 30 years

David Paul Steer Mba work experience

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Md Head Of Premier Customer Segment

Barclays

United Kingdom

MD Head of Premier Customer Segment 2018 to 2020Overall responsibility for leading the UK wide Premier Customer proposition (1 million customers, £1billon funds, 3 contact centres, 1500 colleagues, 9 senior leaders) Led on strategy and vision, product, service experience and balance sheet performance. Managed teams based in the field and contact centres.

Jan 2018 - Apr 2020

Managing Director - Northern Region Branch Network.

Barclays

Direct Team of 11 responsible for circa 3,000 colleagues working in the 430 branches within the North region. Undertake National accountabilities including Council Representation and National Lead responsibilities which will help to shape key elements of transformational changeFacilitate the move to the omni-channel operating mode, embedding the.

Apr 2012 - Jan 2018

Head Of Contact Centres- Retail And Premier Telephony

Barclays

Manchester And Sunderland

Contact Centre leadership Customer Experience design and improvement.Process improvement using 6 sigma and Lean techniques.Change lead ship of Premier Telephony to deliver step change on Customer Satisfaction.

Dec 2009 - Apr 2012

Head Of Service And Sales And Lending Specialist Department

Barclays
Nov 2007 - Dec 2009

Director Of Customer Service And Operations, Talktalk.

Talktalk

Responsible for -Customer Contact Centres globally, 3,100 people across 12 sites in the UK, South Africa and India.Change teams, resource planning, fulfilment and customer experience. Faults, Provisioning, Process Improvement, Complaints and internal Communications across operations. Budget responsibility £60m

Aug 2006 - Apr 2007

Director Of Operations,Sales And Service

Ge Money

United Kingdom

Several roles held culminating in Board Membership. Core roles as follows -Head of Customer Direct,Director of Sales and Customer ServiceDirector of OperationsHead of Operations Consolidation Business Leader, GCF Irish ServicesHead of Collections Head of Telemarketing

1996 - 2007 ~11 yrs
Team & coworkers

Colleagues at CISWO The Coal Mining Charity

Other employees you can reach at ciswo.org.uk. View company contacts for 15 employees →

YC Yvette Clarkson Yvette Clarkson Colleague at Ciswo The Coal Mining CharityGreater Sheffield Area, United Kingdom View → JW Janine Wallage Janine Wallage Colleague at Ciswo The Coal Mining CharityGreater Sheffield Area, United Kingdom View → CR Claire Rogers Claire Rogers Colleague at Ciswo The Coal Mining CharityDoncaster, England, United Kingdom, United Kingdom View → KP Kealey Peters Kealey Peters Colleague at Ciswo The Coal Mining CharityKnottingley, England, United Kingdom, United Kingdom View → LC Lee-Ann Clark Lee-Ann Clark Colleague at Ciswo The Coal Mining CharityUnited Kingdom, United Kingdom View → DM Daniel Mycoe Daniel Mycoe Colleague at Ciswo The Coal Mining CharityRawmarsh, England, United Kingdom, United Kingdom View → LS Lisa Stewart Lisa Stewart Colleague at Ciswo The Coal Mining CharityCoalburn, Scotland, United Kingdom, United Kingdom View → RJ Rebecca Jane Rose Rebecca Jane Rose Colleague at Ciswo The Coal Mining CharityUnited Kingdom, United Kingdom View → AC Alicja Calow-Bougnot Alicja Calow-Bougnot Colleague at Ciswo The Coal Mining CharityBarnsley, England, United Kingdom, United Kingdom View → PS Peter Shield Peter Shield Colleague at Ciswo The Coal Mining CharitySheffield, England, United Kingdom, United Kingdom View →
3 education records

David Paul Steer Mba education

Master Of Business Administration - Mba, Business Administration And Management, General

Henley Business School

Education record

Arnold School
FAQ

Frequently asked questions about David Paul Steer Mba

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What company does David Paul Steer Mba work for?

David Paul Steer Mba works for CISWO The Coal Mining Charity.

What is David Paul Steer Mba's role at CISWO The Coal Mining Charity?

David Paul Steer Mba is listed as Board Trustee at CISWO The Coal Mining Charity.

Where is David Paul Steer Mba based?

David Paul Steer Mba is based in Greater Leeds Area, United Kingdom, United Kingdom while working with CISWO The Coal Mining Charity.

What companies has David Paul Steer Mba worked for?

David Paul Steer Mba has worked for Ciswo The Coal Mining Charity, Barclays, Talktalk, and Ge Money.

Who are David Paul Steer Mba's colleagues at CISWO The Coal Mining Charity?

David Paul Steer Mba's colleagues at CISWO The Coal Mining Charity include Yvette Clarkson, Janine Wallage, Claire Rogers, Kealey Peters, and Lee-Ann Clark.

How can I contact David Paul Steer Mba?

You can use AeroLeads to view verified contact signals for David Paul Steer Mba at CISWO The Coal Mining Charity, including work email, phone, and LinkedIn data when available.

What schools did David Paul Steer Mba attend?

David Paul Steer Mba holds Master Of Business Administration - Mba, Business Administration And Management, General from Henley Business School.

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