David Steinbrink Email & Phone Number

Phoenix, AZ, US

Bloomfield, CT, US

Teaneck, New Jersey, US

• Manage, lead, train, coach and administrate more than 50 Enrollment Specialists.
• Coordinate various operational aspects of a project.
• Marginal 500 % growth in the revenues generated as a result of business expansion within a three year period.
• Assist in solving conflicts and quick analytical thinking.
• Responsible for workflow management and coordinating information among internal employees and the client to meet production and quality service goals.
• Participate and communicate within multiple layers of management to meet client needs and request.

Mesa, AZ, US

• Major contributor towards 17% productivity growth by using cross functional productivity model.
• Contributor towards 57% growth in key individual productivity model.
• Manage, lead, coach and administrate team members onsite to meet teams and the department goals monthly.
• Use the scorecard metrics to manage team and individual performance.
• Conduct informal monthly one-on-one meetings and formal annual performance reviews.
• Career Path individuals into lead roles and/or empower individuals with additional knowledge to be a more effective team player.

US

• Manage, lead, coach and administrate 18-28 Customer Care Professionals at onsite call center and work at home locations to meet team goals monthly.
• Supervise 4-5 UHG corporate head quarters’ receptionists.
• Use a balance scorecard metrics to manage team and individual performance.
• Handle escalated customer issues and calls to satisfy customer’s demands and resolve complex situations.Conduct informal monthly one on one meetings and formal mid-year and annual performance reviews.
• Coach individuals based on performance results and develop improvement action plans as needed. Additionally, incorporated programs to improve quality and customer service feedback surveys.
• Motivate individuals and team to provide excellent customer service and maintain a positive work environment that supports the company’s business objectives and mission statement.

Hartford, Connecticut, US

• Lead, supervise and administrate 12-28 Health Care Facilitators for both on and off-site locations.
• Forecast staffing needs to meet or exceed business expectations within a budget resulting in meeting or exceeding all service level agreements each year. Create measurements and goals for the department and individuals.
• Major contributor towards the organizational productivity and cost savings.
• Member of the APM governing committee for product and system enhancement for project management. Designated Business Continuity Plan site Leader for Minnesota and Texas Sites.
• Identify process improvements and implement process changes of policies and procedures to meet business and customer expectations.
• Collaborate with other unit managers to proactively address future initiatives and maximize efficiency of staff resources during slow and busy cyclical times.

Minneapolis, MN, US

HIRED provides job skills training and employment assistance to dislocated workers, low-income adults, people making the transition from welfare to work, recent immigrants and youth.Served as an volunteer assisting HIRED creating contacts with local employer groups connect with HIRED to place individuals in employment opportunities.

Ba, Economics

Aa, Liberal Arts

H.S. Dipolma