David Stephan Email & Phone Number

Charlotte, Nc, Us

Charlotte Metro

• Worked directly with the President and Vice President of Sales and coordinated with Product, Marketing, and Learning, and Development teams to create consistent, effective, and engaging training focused on business needs for sales and operational teams.• Utilized instructional design experience to create valuable and impactful agent and instructor materials including presentations, course outlines, background material, instructional materials, exercises, training aids, quizzes, and assessments as well as blended training programs for inside sales, outside sales, partner sales, and sales support. • Launched and developed direct training and coaching sessions for companywide rollouts to ensure all sales and operational teams were ready for launch as well as created necessary support materials (job aids and support documents) for new Nextiva product launches S360, Collab, and Freemium.• Explored industry best practices to identify and implement the most current and best-selling coaching and training techniques (Solution Selling, Value Selling, Social Selling) for Nextiva agents. • Improved Sales Agents and Customer Service, by creating and managing a performance score card that measured agent performance that ensured the content created by the Learning and Development team was optimized for effectiveness.• Analyzed data from the performance score card to identify trends and performance gaps to create and facilitate a value selling curriculum AKA "Investment Club, "that taught core value selling principles to the poor-performing sales agents and coaching to improving sales.• Provided direct coaching to sales managers on underperforming agents and strategies that could boast agent performance.

Charlotte, North Carolina, United States

•Facilitate sales training curriculum to lead newly hire-licensed agents to success in all aspects of their new careers at Gohealth •Manage nesting program to bridge the gap for new licensed agents from the training to integration with the sales teams•Consult with business leaders to evaluate areas of growth opportunities and collaborate on learning projects to improve performance at the program or team level.•Use key performance indicators,(KPI) reports, and direct observation to provide one-on-one coaching to improve program goals•Review materials for instructor-led and online training (including interactive tutorials and rich media educational videos).•Organize face-to-face or virtual learning for topics including products, systems, new hire, and continuing education.

Miami/Fort Lauderdale Area

• Performed all aspects of employee training and education within the operations department: delivered all onboarding trainings to over 200 newly hired employees, created, developed and presented all training content utilizing a variety of methods such as classroom-style instruction, group work, role-play, and coaching to generate higher engagement levels• Scheduled and trained all personnel, management teams on the company’s latest policies and business process changes regarding business operations, employee relations, and leadership skills-development• Monitored and measured the effectiveness of all training and personal development programs through a standardized benchmarking LMS that includes evaluating test results, time-keeping records, and useful feedback

Buffalo/Niagara, New York Area

• Taught Pre-Collegiate classes to refugee students to gain acceptance into the US college system. Focused on quickly improving English skills for college admissions and preparation for entrance exams• Enhanced academic status of students with 88% passing of state TABE test, an improvement of 63% from previous year• Achieved an Acceptance rate of 93 % of students’ admission to college after completion of Pathways to Success Program

Buffalo/Niagara, New York Area

Handled all aspects of newly implemented grant program to train recently arrived refugees for employment in the Western New York area. Identified and assessed industries in which non-native speaking adults could find gainful employment and created a 2-month long training curriculum for janitorial, hotel and retail industries.• Conducted 3 complete training programs over a 6-month period • Increased enrollment by 20 percent • 72 people completed training curriculum and gained employment

Chiang Mai, Thailand

Created Curriculum and designing lessons plans at an international school. Managed a team of foreign English teachers.• Conducted weekly meetings between Thai school management and foreign teacher teams to enhance communication and provide translation

Jacksonville, Florida, United States

Taught an intro to political science class for incoming freshman on Political Theory, providing students with an overview of the main lines of thought in Political Theory.

Bachelor'S Degree, Political Science And Government

Bachelor'S Degree, Political Science And Government

Bachelor Of Arts - Ba, Psychology