David Stephanoff Email & Phone Number

Greater Detroit Area

3D Scanning and Coordination - capture 3D laser images of structures and designated areas to assist in 3D modeling and designGround Penetrating Radar- locating existing utilities with GPR and assisting with modeling of resultsCamera Integration - management of construction cameras for time lapse capture. Responsible for acquisition, placement and.

Detroit, MI

• Worked physically and remotely on desktop, laptops and tablets maintaining hardware and software functionality.
• Loaded images on Laptops and tablets then configured them to company standard. Backed up user data then transferred to new machines.
• Setup remote sites including firewall configuration, switches, cabling and printers. Connected users to network ensuring that connectivity was at par and that printing and scanning were functional.
• Managed ticket queue and assigned level of priority to incoming tickets. Created tickets from incoming calls and email.
• Trained users and piers on new and existing technology
• Participate in process review meetings and documentation of configurations, site setups and team knowledge base.

• Managed Services monitoring, scheduling, troubleshooting and repair, communicate with clients daily to resolve system issues
• Work onsite and remotely to resolve trouble tickets, communicate with senior engineers to resolve network, server and desktop issues
• Perform scheduled maintenance on servers, desktops and Backup Disaster Recovery servers and Arca’s
• Installation of software, hardware and networking equipment
• Setup and deploy servers, desktops, BDR’s, Arca’s, switches, Firewall’s, wireless routers and access points
• Troubleshoot connectivity, hardware, software and cabling issues for servers and workstations

Assess the customers’ situations and help them find products that solve their problems and meet their needsDeliver training by walking-and-talking or group formal and informal presentations, consistent with program goals to show product updates and sales strategiesWork with store personnel and other product representatives to help them achieve more and.