David Stephanoff Email & Phone Number

Greater Detroit Area

3D Scanning and Coordination - capture 3D laser images of structures and designated areas to assist in 3D modeling and designGround Penetrating Radar- locating existing utilities with GPR and assisting with modeling of resultsCamera Integration - management of construction cameras for time lapse capture. Responsible for acquisition, placement and installation. manage setup and maintenance of existing cameras. programing location markers to mark utility location, utility type, depth and type of materialCoordinate and manage special projects from building a mount to attach solar panels to a utility trailer to Drone technology to being the liaison with our customer to create and integrate special logistical applications.

Detroit, Mi

• Worked physically and remotely on desktop, laptops and tablets maintaining hardware and software functionality.• Loaded images on Laptops and tablets then configured them to company standard. Backed up user data then transferred to new machines.• Setup remote sites including firewall configuration, switches, cabling and printers. Connected users to network ensuring that connectivity was at par and that printing and scanning were functional.• Managed ticket queue and assigned level of priority to incoming tickets. Created tickets from incoming calls and email.• Trained users and piers on new and existing technology• Participate in process review meetings and documentation of configurations, site setups and team knowledge base.• Maintain and repair onsite printers, copiers, plotters and audio visual equipment• Manage inventory of laptops, tablets, parts and peripheral devices.• Test new hardware and software and document any negative impact with company standard images.

• Managed Services monitoring, scheduling, troubleshooting and repair, communicate with clients daily to resolve system issues• Work onsite and remotely to resolve trouble tickets, communicate with senior engineers to resolve network, server and desktop issues• Perform scheduled maintenance on servers, desktops and Backup Disaster Recovery servers and Arca’s• Installation of software, hardware and networking equipment• Setup and deploy servers, desktops, BDR’s, Arca’s, switches, Firewall’s, wireless routers and access points• Troubleshoot connectivity, hardware, software and cabling issues for servers and workstations• Consult with clients on upgrades, hardware replacement, networking equipment, performed network assessment and evaluations, provide site map built in MS Visio, provide client training on hardware and software applications• Recorded ticket documentation within Connect Wise, managed site configurations

Assess the customers’ situations and help them find products that solve their problems and meet their needsDeliver training by walking-and-talking or group formal and informal presentations, consistent with program goals to show product updates and sales strategiesWork with store personnel and other product representatives to help them achieve more and complete all sales transactionsAttended training at Microsoft’s campus in Redmond, Washington for 2 weeks to learn about Windows Vista and Windows 7Responsible for “talking technical” with Best Buy customers about all of Microsoft Windows’ products, performing product demonstrations and comparing and contrasting Windows to competitors productsAnswer customer questions regarding mobile devices, Windows applications, Windows XP, Windows Vista, Windows 7, PC hardware, processors, hard drives, peripherals, etc