About me:With over a decade of experience at Deutsche Telekom Außendienst GmbH, I am a passionate professional focused on customer satisfaction, innovation, and digitalization. My career began as a service technician, evolved to team leader in technical field service, and now, I thrive as a project manager.Core CompetenciesProject Management:Leading projects with a focus on efficiency and innovative solutions.Technical Expertise:In-depth knowledge of telecommunications systems installation and maintenance.Customer Orientation:Dedicated to delighting customers and building long-term relationships.Innovation and Digitalization:Leveraging modern technologies and agile methods for process optimization.Leadership & Team Management:Successfully led field service teams of over 20 members for the past 7 years, fostering collaboration and achieving outstanding results.My mission is to create outstanding customer experiences and successfully realize projects through innovative approaches and technological advancements. I aim to inspire teams and achieve collective success.