David Sterner Email & Phone Number

Raleigh-Durham, North Carolina Area

Garner, Nc

• Phone Support Technician - Resolved customer issues with Windows-based x-ray networking and acquisition problems such as corrupted drivers and software issues. Guided customers through problems and repairs to resolution. • Panel Technician - Checked in, calibrated, evaluated, and repaired digital x-ray panels. • Training Support - Edited, and updated a system user guide.

• Troubleshoot, repair, and maintain: CNC equipment, FANUC robot systems, Conveyors, PLC-based assembly machines.• Maintain current, accurate, and detailed maintenance documentation.

Central Pennsylvania

Renovated houses for re-sale.

Central & Eastern Pennsylvania

• Assisted field service engineers in repair of chemistry, hematology, and urinalysis laboratory diagnostic equipment.• Assisted customers with repairs, troubleshooting, and initial analyzer set up.• Used strong electronic troubleshooting skills to resolve complex problems.• Maintained a high fix rate while working over the phone.• Responsible for installing, validating, maintaining, and troubleshooting chemistry, hematology, immunoassay, and urinalysis laboratory diagnostic equipment.• Planned and performed regular preventive maintenance.• Maintained detailed and accurate instrument documentation to meet all standards.• Repaired robotic modules to the component level.• Repaired instruments that required precision fluid measuring.• Repaired and aligned Class 1, 2, and 3 lasers.• Repaired pneumatic and hydraulic systems.• Trained customers on new equipment and updates.• Used schematics, diagrams, and instrument documentation on a daily basis.• Maintained extensive parts inventory within budget constraints.• Maintained a high customer retention rate.• Worked in compliance with OSHA, ISO, and GLP standards.• Worked well with a team to build a very successful regional territory.

Bachelor Of Arts (B.A.), Administration

Activities and Societies: Phi Kappa Pi

Associates, Electronic Engineering Technology