Collision Estimator

Automotive Service Advisor

Assist advisors with customer check in and check out, vehicle inspection and preparation, tire inspection and tread depth. Create work orders and perform driving diagnostics and mechanic’s work verification. Assist express lane and mechanics as needed. Test, replace or repair batteries, wipers and washer nozzles, light bulbs and lens as directed.

Leads and directs a team of Product Support Analysts, Dispatchers, and Schedulers on the Distributed Platform. Review, document, and manage the install and upgrades of Control M/EM, TWS, and Autosys. Review and update changes as requested. Assist with training and team development, writes and reviews documentation for all of the supported accounts.

Review, approve, document, and assigns native tickets by complexity and difficulty thru the Maximo problem and change tool, manages workload for the GDF Production Control group. Write, review and update documentation and procedures for Dispatching. Monitors and assigns requests for 23 accounts within the Global Development Framework model. Review, approve, and promote code using SCLM and LMR software.

Managed the processes and activities of the Global Data Centers to ensure proper and timely recovery. Drove, analyzed, and improved batch and system recoveries of scheduled and unscheduled outages. Supported operational processes by assisting personal in coordinating changes.Trained and assisted the Operations, Network, and Distributed teams by setting up profiles, providing knowledge in the use of One Contact and OneView applications during the implementation phase. Results were a smooth transition to the new applications with a 5% error rate. Promoted methodology for Business Recovery management and implementation of Virtual Recovery Management teams with 50% increased efficiency, decreased personnel by 20% and provided proficient resolution accomplishing daily challenges.Reduced recovery times and revenue loss by cross-training global teams to increase knowledge base of clients’ outage impacts and Service Level Agreements.

Supervised functions of the Tape Library, daily operations, and activities of the Production Control Group. Developed and implemented training schedules for 17 analysts and two librarians. Wrote, implemented, and maintained job descriptions with assigned responsibilities. Composed and presented yearly performance evaluations for personnel. Directed and performed migrations for batch operations and the Tape Library for five subsidiaries nationally.