Gloster have produced, sold and delivered more than 10 million pieces of furniture over 50 years, making Gloster a worldwide name.Our reputation is based on exceptional design and unparalleled quality.Although our expertise started with teak, it hasn’t stopped there. Now, with more than fifty years’ experience, Gloster is the ultimate British outdoor brand, firmly established as a global leader in teak, woven, aluminium, stainless steel and outdoor lounge furniture.It is my… Show more Gloster have produced, sold and delivered more than 10 million pieces of furniture over 50 years, making Gloster a worldwide name.Our reputation is based on exceptional design and unparalleled quality.Although our expertise started with teak, it hasn’t stopped there. Now, with more than fifty years’ experience, Gloster is the ultimate British outdoor brand, firmly established as a global leader in teak, woven, aluminium, stainless steel and outdoor lounge furniture.It is my responsibility to build and maintain strong and effective relationships with all of our international stockists and retailers (excluding North America, Germany, Austria, Switzerland and Benelux). I ensure a high standard of customer care is delivered and maintained with regards to import and export documentation, obtaining and controlling freight costs, controlling orders across 3 international sites and ensuring account terms and conditions are adhered to.All these aspects have to be coordinated across multiple stakeholders to ensure a premium service is delivered to support our premium product ranges.Supporting:Product TrainingBranding / POS AllocationsQuotationsLogistics / Export Documentation / InvoicingInternational Trade ShowsCross SellingSales Data Show less

Daily production of Management Information: reports produced on time and right first time.Deputy team leader: taking the responsibility for all daily activities and supervising other team members.Process improvements: maximise resources, challenge any non-value adding activities and investigate the impacts of decommissioning day to day activities.Stakeholder management: ensure a positive working relationship is maintained and to ensure data is delivered on time to enable… Show more Daily production of Management Information: reports produced on time and right first time.Deputy team leader: taking the responsibility for all daily activities and supervising other team members.Process improvements: maximise resources, challenge any non-value adding activities and investigate the impacts of decommissioning day to day activities.Stakeholder management: ensure a positive working relationship is maintained and to ensure data is delivered on time to enable our reports to be produced within agreed timescales.Project work: facilitate value adding activities, managing resources and information within timescales.Query resolution: take ownership of issues, ensuring they are quickly accurate and consistently answered. Show less

Validated data: including calculations of sales on a weekly and monthly basis, publishing results to both Retail and Commercial segments.Process remuneration schemes: For Retail and Commercial, publish results to the network and bonus amounts to the payroll department.Managing customer expectations: I was responsible for coordinating the production and delivery of ad-hoc reports.