David Stone Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

Austin, Texas, United States

United States

Austin, Texas, United States

Working in an MSP Call Center environment, I was responsible for troubleshooting end user tickets and taking escalation issues to a satisfactory conclusion. Achievements and daily tasks included:Creating documentation and technical guides for desktop and server troubleshootingUser management in Office 365 and Active directory Patching iDRAC and vCenter Performing Microsoft Server compliance upgrades from Windows 2008r2 to 2019Office 365 administration, email, share point, and teamsContinuous server backups and file restorationEset Antivirus deployment, alerts, and management

Austin, Texas Area

Austin, Texas Area

I perform the project management and deployment of new technology solutions. Integrated management of VMware servers and critical programs. This is done in conjunction with the sister company Trinity Charter Schools.

Austin, Texas Area

• Installation and monitoring of virtual machines in a vCenter of over 800 VM servers.• Created, backed up, and deployed virtual machines using VMware's vCenter.• Upgraded, changed, and repaired active virtual machines using VMware's Web Client.• Resolution and coordination of customer-generated tickets in a 24/7/365 data center.• Continual upkeep of critical backups and the assignment of RSA encryption tokens.• Configuring Cisco Routers/Switches for VPN access.• Use and installation of MS products such as Office Suite, Server 2003-2012, Exchange, and Active Directory• Upkeep and adherence to the security compliance standards mandated by HIPAA, PCI, SOX, FISMA, FERPA, GLBA.

Tier 2 technicianAdvanced trouble shooting and customer relations, balanced with the ability to lead the lower tiers in my team to success. This was combination of supporting my team by guiding them to solutions, the explanation of and use resource discovery, or leading them to prioritize and execute the shifting criticality of their tasks.

Albany, New York Area

• In-home PC repairs, upgrades, and installation• On-site business solutions for modernization• Network installation and upgrade, allocation of resources and permissions• Software answers for hardware thresholds, i.e. upgrading software to postpone full technological replacement• Information recovery due to user error or the presence of malicious software• Hardware and software sales and solution for safeguarding the end-user against intrusion both negligent and criminal

Albany, New York Area

• Interchanging hardware modules for tolerance testing• Thermodynamics of software efficiencies in an environment chamber• Voltage biasing of hardware for upper and lower echelons of productivity

Kingston, New York

• In-store technical repairs on warranted and non-warranted computers• Anti-spyware solutions for consumers suffering from viral infections• Software and hardware solutions for optimization of the users experience• Data recovery and hardware back-up installation