David Strange Email & Phone Number

Midwest Operation

Full operational responsibility for customer service delivery in Ohio, Michigan, Indiana, Illinois, and Wisconsin. Consistently achieved client satisfaction, maximized labor utilization, materials, equipment, assets, parts inventory, and equipment services to achieve cost plan. Over achievement of these objectives resulted in further machine and service placements. $50M operating plan.

Central Region

The MXSO is responsible for the achievement of business results for Xerox Services within the geography assigned by the Xerox Services Operations. Directed Technical and Business Services operations with a staff of 250 and annual revenues of $85 million. • Top rated revenue growth Market Center in Central Region in 2008• Successfully integrated Technical and Managed Services into a single cohesive services organization resulting in a 55% profit margin in 2007.

Central Region

The Manager, Professional Services is the second level manager responsible for supporting equipment revenue sales objectives while ensuring the Region services revenue plan achievement and growth in billable services. These are achieved through a combination of revenues from technical solution integration and implementation, customer training, and post sale support.*As the senior liaison between Xerox Services, Sales Partners, and strategic accounts, the MBD is ultimately responsible for maintaining long-term client relationships, facilitating strategic initiatives within accounts, as well as ensuring opportunities within the client portfolio are leveraged and acted upon to increase company revenue.

Central Region

Provide implementation, guidance and inspection for key revenue generating activities to be delivered by the service organization. Championed national strategic initiatives directed at retaining, gaining and growing the machines in the field and revenue. Actively develop local programs to leverage field personnel to drive services revenue through retention and same account growth. Manage dedicated short term rental sales resources. Interface to national Services Marketing and Services Sales (STRES, SMR) program teams. Interface to sales process, sales management and marketing managers.

Cincinnati, Ohio Area

Sold the full product line of Xerox products and value-added services to assigned accounts. Work with other members of the account team to meet customer requirements and grow revenue. Developed account plans/strategies. Nurtured and developed customer relationships, coordinated account activities, created oral and written presentations. Work independently to deliver profitable revenue growth. Teamwork and good interpersonal skills, systems knowledge including digital production, client server networks and document applications were essential skills. Was recognized as a top performer in 2002-2004.

Cincinnati, Ohio Area

Serving as liaison to some of the company’s most valued accounts, customer satisfaction was maintained by delivering response time, machine reliability, and other service deliverables at the highest possible level for electronic printing and document production customers. Created and presented detailed service performance data for major accounts. Assisted the sales organization by presenting service marketing information to perspective customers. Coordinated installation activities and a work schedule that encompassed 24-hours 7 days a week coverage. Developed individualized learning action plans for 32 direct reports and completed work group assessments to achieve continuous improvement. The overachieved of the service expense and customer satisfaction plan resulted Presidents/Par Club recognition 1987 – 1994.

Cincinnati, Ohio Area

Identified, screened, tested and interviewed potential candidates for all entry level service positions. Established contacts at technical colleges and community agencies and participated in career fairs. Provided leadership and direction for the technical specialist and customer support representatives. Coordinated all Branch programs and provided the communications link with the region and headquarters concerning program implementation.1982 – 1985 Branch Employee Involvement FacilitatorDelivered training in problem solving, team building, and quality to the organization.

Leesburg, Va

Conducted training programs enabling service engineers to repair reprographic, electronic typewriting and fax equipment. This included coaching, counseling and developing action plans for students requiring remedial training.

Akron Ohio

Performed service maintenance on high-end reprographic equipment which included technical diagnostics, installation, retrofit activities and customer call avoidance. Established and maintained customer satisfaction through the proper use of customer management techniques, asset management and revenue leads.