David Strunc Email & Phone Number

Melbourne, Vic, Au

Melbourne, Vic, Au

Tokyo, Japan

Melbourne, Victoria, Australia

- Lead, mentor, and manage a team of sales service representatives, providing guidance, training, and performance feedback.- Develop and implement strategies to optimize sales support processes, ensuring efficient workflows and seamless coordination between sales and service teams.- Collaborate with the sales team to understand customer needs, identify opportunities, and develop solutions to drive customer satisfaction and revenue growth.- Establish and maintain strong relationships with key customers, serving as the main point of contact for escalated issues and ensuring prompt resolution.- Analyze sales data and metrics to identify trends and opportunities for improvement, and provide actionable insights to the sales and management teams.- Monitor and report on sales service team performance, including key performance indicators (KPIs), customer satisfaction ratings, and service level agreements (SLAs).- Implement and maintain a customer relationship management (CRM) system to effectively track customer interactions, sales opportunities, and support tickets.- Collaborate with cross-functional teams, including marketing, operations, and finance, to align sales service strategies and initiatives with overall company objectives.- Stay updated on industry trends and best practices in sales and customer service, and continuously drive innovation and process improvements within the sales service function.

Apac

Supervision/Management of Service field operations/Delivery of services (Repairs, Spare parts, Maintenance, Installation, Training )- Coordinate Selling Service (Service contracts/Maintenance/Spare Parts selling) with Sales reps cooperation- Assist & supervise customer requests/questions solving process- Monitor issues and feedback, Prepare Report/Data/Analysis as Complaints records/ defects trending/ Statistics/ Customer satisfaction- Preventive actions management with factory cooperation- Regular audits and evaluation through Partner Development Program incl. settings Spare parts discount policy- Complete tender documentation with Sales/Technical support cooperation

Prague, Czechia

- Develop and deliver comprehensive training programs for our sales and service teams, focusing on post-sales processes, product knowledge, and customer service skills.- Conduct training needs assessments to identify skill gaps and training opportunities within the after-sales function.- Design and update training materials, including presentations, manuals, and online resources, to ensure relevance and effectiveness.- Facilitate engaging and interactive training sessions, workshops, and seminars, both in-person and through virtual platforms.- Collaborate with subject matter experts to gather and incorporate up-to-date information on products, services, and industry trends into training programs.- Implement and maintain a certification program for after-sales personnel to track progress and ensure consistent quality of service delivery.- Monitor the effectiveness of training programs through evaluations and feedback from participants, making adjustments as needed to improve outcomes.- Stay updated on industry best practices, emerging technologies, and customer expectations related to after-sales support.- Provide ongoing coaching and support to sales and service teams to reinforce training concepts and improve performance.- Collaborate with cross-functional teams, including sales, customer service, and product development, to ensure alignment and consistency in after-sales strategies and initiatives.

Canterbury & West Coast, New Zealand

- Execute plans of electrical wiring for well functioning lighting, intercom and other electrical systems- Install electrical apparatus, fixtures and equipment for alarm and other systems- Install safety and distribution components (e.g. switches, resistors, circuit-breaker panels etc.)- Connect wiring in electrical circuits and networks ensuring compatibility of components- Prepare and assemble conduits and connect wiring through them- Prevent breakdown of systems by routinely inspecting and replacing old wiring and insulated cables, cleaning circuits etc.- Perform effective troubleshooting to identify hazards or malfunctions and repair or substitute damaged units

Prague, Czechia

- Read and interpret electrical engineering drawings, diagrams, and specifications to determine the layout and components required for each switchboard assembly.- Assemble and wire electrical switchboards, ensuring accuracy, quality, and adherence to safety standards.- Mount and connect electrical components, such as circuit breakers, transformers, relays, meters, and control panels, following established procedures.- Install and terminate wiring and cables, utilizing appropriate tools and techniques.- Test switchboards for functionality and perform quality checks to ensure compliance with specifications and standards.- Troubleshoot and resolve electrical issues or discrepancies during the assembly process.- Collaborate with the engineering and design teams to provide input and suggestions for product improvement and manufacturability.- Maintain inventory of electrical components and materials, ensuring adequate stock levels for production needs.- Follow established procedures for labeling, packaging, and preparing switchboards for shipment.- Adhere to workplace safety regulations and maintain a clean and organized work environment.- Stay updated on industry trends, technological advancements, and regulatory changes related to electrical switchboard manufacturing.

Cambridge English

Cambridge English B2 course

Electromechanical Engineering

The study program prepares students for professions in the fields of informatics, electrical power engineering, and robotics. With broad.