- Lead, mentor, and manage a team of sales service representatives, providing guidance, training, and performance feedback.- Develop and implement strategies to optimize sales support processes, ensuring efficient workflows and seamless coordination between sales and service teams.- Collaborate with the sales team to understand customer needs, identify opportunities, and develop solutions to drive customer satisfaction and revenue growth.- Establish and maintain strong relationships with key customers, serving as the main point of contact for escalated issues and ensuring prompt resolution.- Analyze sales data and metrics to identify trends and opportunities for improvement, and provide actionable insights to the sales and management teams.- Monitor and report on sales service team performance, including key performance indicators (KPIs), customer satisfaction ratings, and service level agreements (SLAs).- Implement and maintain a customer relationship management (CRM) system to effectively track customer interactions, sales opportunities, and support tickets.- Collaborate with cross-functional teams, including marketing, operations, and finance, to align sales service strategies and initiatives with overall company objectives.- Stay updated on industry trends and best practices in sales and customer service, and continuously drive innovation and process improvements within the sales service function.

Supervision/Management of Service field operations/Delivery of services (Repairs, Spare parts, Maintenance, Installation, Training )- Coordinate Selling Service (Service contracts/Maintenance/Spare Parts selling) with Sales reps cooperation- Assist & supervise customer requests/questions solving process- Monitor issues and feedback, Prepare Report/Data/Analysis as Complaints records/ defects trending/ Statistics/ Customer satisfaction- Preventive actions management with factory cooperation- Regular audits and evaluation through Partner Development Program incl. settings Spare parts discount policy- Complete tender documentation with Sales/Technical support cooperation

- Develop and deliver comprehensive training programs for our sales and service teams, focusing on post-sales processes, product knowledge, and customer service skills.- Conduct training needs assessments to identify skill gaps and training opportunities within the after-sales function.- Design and update training materials, including presentations, manuals, and online resources, to ensure relevance and effectiveness.- Facilitate engaging and interactive training sessions, workshops, and seminars, both in-person and through virtual platforms.- Collaborate with subject matter experts to gather and incorporate up-to-date information on products, services, and industry trends into training programs.- Implement and maintain a certification program for after-sales personnel to track progress and ensure consistent quality of service delivery.- Monitor the effectiveness of training programs through evaluations and feedback from participants, making adjustments as needed to improve outcomes.- Stay updated on industry best practices, emerging technologies, and customer expectations related to after-sales support.- Provide ongoing coaching and support to sales and service teams to reinforce training concepts and improve performance.- Collaborate with cross-functional teams, including sales, customer service, and product development, to ensure alignment and consistency in after-sales strategies and initiatives.

- Execute plans of electrical wiring for well functioning lighting, intercom and other electrical systems- Install electrical apparatus, fixtures and equipment for alarm and other systems- Install safety and distribution components (e.g. switches, resistors, circuit-breaker panels etc.)- Connect wiring in electrical circuits and networks ensuring compatibility of components- Prepare and assemble conduits and connect wiring through them- Prevent breakdown of systems by routinely inspecting and replacing old wiring and insulated cables, cleaning circuits etc.- Perform effective troubleshooting to identify hazards or malfunctions and repair or substitute damaged units

- Read and interpret electrical engineering drawings, diagrams, and specifications to determine the layout and components required for each switchboard assembly.- Assemble and wire electrical switchboards, ensuring accuracy, quality, and adherence to safety standards.- Mount and connect electrical components, such as circuit breakers, transformers, relays, meters, and control panels, following established procedures.- Install and terminate wiring and cables, utilizing appropriate tools and techniques.- Test switchboards for functionality and perform quality checks to ensure compliance with specifications and standards.- Troubleshoot and resolve electrical issues or discrepancies during the assembly process.- Collaborate with the engineering and design teams to provide input and suggestions for product improvement and manufacturability.- Maintain inventory of electrical components and materials, ensuring adequate stock levels for production needs.- Follow established procedures for labeling, packaging, and preparing switchboards for shipment.- Adhere to workplace safety regulations and maintain a clean and organized work environment.- Stay updated on industry trends, technological advancements, and regulatory changes related to electrical switchboard manufacturing.