In this role I lead two cohesive departments that assist individuals into great roles at Paynada.Built and led a high-performing recruiting team, offering coaching, mentorship, and career development.Developed and implemented a comprehensive recruiting strategy aligned with the company's growth and workforce goals.Designed and executed a training and development strategy that enhanced employee engagement and aligned with company objectives.Collaborated with department heads to anticipate hiring and training needs, creating tailored recruiting and training solutions for each department.Developed a multi-department Learning Management System (LMS) from the ground up, ensuring training was delivered through Zoom/Teams workshops, e-learning platforms, and blended learning methods.

As Director of Operations, managed all aspects of company operations, including grounds maintenance, dock scheduling, warehouse management, assembly line oversight, recruiting, customer service, and partner relationship management.Drove the company’s organic growth from $44 million to $68 million in annual sales through strategic planning and targeted hiring.Developed and implemented new standard operating procedures (SOPs) across all departments to enhance efficiency.Elevated customer satisfaction ratings from 72% to 94%.

Directed day-to-day operations of the sales departments by setting sales objectives, forecasting, and developing annual quotas, all while staying attuned to market trends, supply and demand, economic indicators, and competitors.Grew the sales department from 10 to over 300 employees in less than two years through focused recruiting and training efforts.Consistently achieved or exceeded P&L goals every quarter.Actively engaged on the sales floor daily, closing accounts alongside representatives and offering guidance.Company was sold and a non-compete was put into place.

Spearheaded the growth of the inside sales department from a single retention representative to a fully profitable division, managing recruitment, training, and goal-setting while maintaining budget discipline.Increased department profits by 300% within two years.Played a key role in launching four new product lines, contributing to overall company growth and diversification.

Led the development and management of Momentum Payments, a division of Encore Payments by driving new business through overseeing regional sales managers and their teams of outside sales representatives.Applied needs analysis and growth development strategies to lead the team at Momentum Payments, achieving the number one division status year after year.Oversaw regional sales managers and their teams, driving a 110% sales increase within six months with no staff turnover.Delivered ongoing education to sales managers and representatives on advancements in the electronic payment processing industry.

As a high school mathematics teacher, I discovered how to engage students and parents, transforming a subject many dread into something both challenging and enjoyable. Over time, I transitioned into leadership roles at both the school and district levels.Managed a team of 15 mathematics teachersExtensive in-class teaching experience, including Pre-Algebra through CalculusDeveloped classroom curriculum and assessment rubrics for the district's mathematics department