David Sullivan Email & Phone Number

This role involves leading the Operations Team to provide supporters and colleagues with excellent service. I manage workload and provide coaching and supervision to the team to meet key outcomes and targets. I work closely with internal and external stakeholders to resolve system issues and support new developments in a wide range of processes including supporter facing material and internal systems. I oversee data and operational processes as well as the management of supporter records and provide support with complex issues.

I supported the management of key operations for the Engagement Centre which involved prioritising workload and delegating to meet key outcomes. I analysed data to make informed decisions to drive the team to success. I assisted in managing the telephone system to ensure that the phone lines were appropriately staffed and worked closely with the supplier to resolve issues.

I supported the Reception Manager in leading the daily operations at the front desk. This involved checking guests in and out, dealing with requests, answering the telephone and checking and processing bills. I led the team and motivated them to ensure that guests expectations were exceeded and that all tasks were completed efficiently and to a high standard.I supported the training and development of new and existing staff to maximise the team’s performance.I worked through and resolved complex issues and complaints to ensure that guests’ needs were met.

I took on this role alongside my role as Reception Shift Leader and continued this additional role while being a Conference and Events Administrator. I managed the daily operations of the hotel and conducted hotel walk- arounds as well as dealing with guest complaints, enquiries and general issues.I supported various teams in different departments to ensure guests expectations were being exceeded and that the staff were engaged in their roles.

I supported the Front Office Manager in leading the daily operations at the reception desk, ensuring all tasks were completed on time and that guests received the best possible customer service.This role involved taking responsibility for the reception team in the absence of the Front Office Manager and managing any issues that arose.I planned the resourcing of staff to meet the workload requirements and trained new staff.