I worked as IT Manager looking after 14 remote sites and a centralised Media Centre based in the WA desert. We provided a FM Radio, video production and ICT services to the Yarnangu people of Ngaanyatjarra Lands over 149,000 square kilometres. My responsibilities were for Radio broadcast equipment and communication including routing FM broadcasts from external sites back to NG and then on to Alice Springs for rebroadcast across the internet. I also managed 14 media centres where each had… Show more I worked as IT Manager looking after 14 remote sites and a centralised Media Centre based in the WA desert. We provided a FM Radio, video production and ICT services to the Yarnangu people of Ngaanyatjarra Lands over 149,000 square kilometres. My responsibilities were for Radio broadcast equipment and communication including routing FM broadcasts from external sites back to NG and then on to Alice Springs for rebroadcast across the internet. I also managed 14 media centres where each had computer and FM Radio broadcast services for the local people to enable them to learn new skills and allow them to communicate with the rest of the world for financial and educational services. I was also responsible for data backup including the archive of media that was the only history in many cases that the Yarnangu people. The work at NG Media was very rewarding but its remote desert location made everything difficult to manage. Spare parts were a two week wait then a an 800km drive to collect them, a fault at a media centre could mean a 3 day trip. This was an opportunity of a lifetime which I embraced however, it all came to an end due to staff safety concerns and management closed down the centre. Show less

I was brought into a newly created Coordinator position to manage 1st & 2nd line support serving approximately 1100 employees. The starting brief was to improve relationships with the 2 Civic Centre buildings and the 30 plus external sites that were connected to the City of Monash network. This included 4 x libraries, 3 aquatic centres, 2 large aged care facilities, 2 golf courses, 11 maternal child and healthcare centres, a child care centre, several community centres, meals on wheels… Show more I was brought into a newly created Coordinator position to manage 1st & 2nd line support serving approximately 1100 employees. The starting brief was to improve relationships with the 2 Civic Centre buildings and the 30 plus external sites that were connected to the City of Monash network. This included 4 x libraries, 3 aquatic centres, 2 large aged care facilities, 2 golf courses, 11 maternal child and healthcare centres, a child care centre, several community centres, meals on wheels facility, works depot, waste transfer station and several parks and sport grounds. The range of work was from desktop support through to project management of new infrastructure. Some of the projects managed were as follows: Migrated approximately 700 computers from Win XP to Win 7 and Office 2010 on 30 plus sites. Standardised and reduced the small printer fleet by streamlining print services. Introduced an automatic toner fulfilment service to reduce toner storage as space was limited. Designed and configured the Helpdesk Module utilising a KACE K1000 asset management appliance to introduce an ITIL based ticketing system to the Helpdesk as they were using Outlook to manage calls. The K1000 was then used to manage assets and warranty expiry dates etc. as well as deploying software and patching updates to the computer fleet. Show less

I was brought into this position to replace an outgoing manager with work ranging from desktop support through to infrastructure project management of upgrades, new design and maintenance of existing technologies. Serving approximately 140 research and 20 administration staff located within 2 buildings and an IT staff of 2, this was a very challenging role with lots of upgrades required immediately. Within the first 2 days of my starting we had a major file server outage and worryingly… Show more I was brought into this position to replace an outgoing manager with work ranging from desktop support through to infrastructure project management of upgrades, new design and maintenance of existing technologies. Serving approximately 140 research and 20 administration staff located within 2 buildings and an IT staff of 2, this was a very challenging role with lots of upgrades required immediately. Within the first 2 days of my starting we had a major file server outage and worryingly discovered that there was no working backup system in place. I implemented a new file storage server and introduced Dell Equalogic NAS system with a CommVault Simpana backup, recovery and archiving solution up and fully functioning within the first month after also discovering that staff were deleting files to save newer ones as there was no spare disk storage space. I upgraded and standardised desktops to a single fully supported solution with the latest Windows 7 OS fully integrated to the University of Melbourne's Microsoft network infrastructure of which this organisation was a part of. I implemented a network desktop anti virus solution and introduced single sign on for many applications. Within IT, we designed and introduced a new desktop security policy which included the strengthening of passwords and frequency of their change. I implemented Share-point Services and employed a new SQL Administrator to bolster the IT team and manage the thousands of databases that were created by research staff.I was part of the project team that introduced the VERN network into the Eye and Ear Hospital allowing the Centre for Eye Research and the Bionic Ear Institute to utilise a much faster 1.5 Gigabit and more reliable system removing the requirement for a leased 100 Megabit fibre link to the ST Vincent's hospital creating a saving of $45,000 per annum. Show less

I managed the University of Melbourne Department of Medicine at the Austin and Repatriation Hospitals serving around 120 staff. The first task in this position was to rebuild all of the bridges burnt by the outgoing IT manager as this department could not survive without the assistance of the hospital IT Team and their infrastructure. There was no server infrastructure available, only desktops and it relied fully on external USB HDD's for backups and file storage. Some departments had employed… Show more I managed the University of Melbourne Department of Medicine at the Austin and Repatriation Hospitals serving around 120 staff. The first task in this position was to rebuild all of the bridges burnt by the outgoing IT manager as this department could not survive without the assistance of the hospital IT Team and their infrastructure. There was no server infrastructure available, only desktops and it relied fully on external USB HDD's for backups and file storage. Some departments had employed their own IT staff and were 'doing their own thing'. IT consisted of a team of 4 which mainly provided 1st line support. With a very limited budget, we managed to introduce some network infrastructure with file storage and SQL servers with a 24TB disk array. Backup & recovery was introduced utilising a new 2 drive, 24 slot tape library. File migration was started and the valuable disk data moved onto the new system. Show less