1 Manage and Direct Operations team to achieve business target2 Analyse trends and metrics with the management3 Resolve complex employees relations issues and address grievances4 work closely with management and employees to improve work relationships, build morale and increase productivity and retention5 Monitor and report on workforce and succession planning6 identify training needs for teams and individuals7 Evaluate training programs and managing the company brand

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes.• Recruit and train personnel and allocate responsibilities and office space.• Assess staff performance and provide coaching and guidance to ensure maximum efficiency.• Ensure the smooth and adequate flow of information within the company to facilitate other business operations.• Manage schedules and deadlines.• Monitor inventory of office supplies and the purchasing of new… Show more • Plan and coordinate administrative procedures and systems and devise ways to streamline processes.• Recruit and train personnel and allocate responsibilities and office space.• Assess staff performance and provide coaching and guidance to ensure maximum efficiency.• Ensure the smooth and adequate flow of information within the company to facilitate other business operations.• Manage schedules and deadlines.• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints.• Monitor costs and expenses to assist in budget preparation.• Oversee facilities services, maintenance activities and tradespersons (e.g. electricians).• Organize and supervise other office activities (recycling, renovations, event planning etc.).• Ensure operations adhere to policies and regulations.• Keep abreast with all organizational changes and business developments• Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities. Show less

• The use of DMS (Distributor Management System) which is called Project Wise (Winning is sales execution) Helps in Sales and Merchandising, Report, Purchase and Inventory, Route Planning, Store visit, Inventory analysis.• Uploading of daily sales on e-Distributor system.• Verifying sales against invoices and reported sales before uploading.• Involved in the joy room session with the sales reps.• Implement and manage reports and dashboards in Sales, ensuring that the sales Team… Show more • The use of DMS (Distributor Management System) which is called Project Wise (Winning is sales execution) Helps in Sales and Merchandising, Report, Purchase and Inventory, Route Planning, Store visit, Inventory analysis.• Uploading of daily sales on e-Distributor system.• Verifying sales against invoices and reported sales before uploading.• Involved in the joy room session with the sales reps.• Implement and manage reports and dashboards in Sales, ensuring that the sales Team and leaders have access to key data required to successfully manage sales operations.• Assist in spot checking errors in the daily activity routing report (DRAR) and help to manage executive reporting of sales and marketing results, key metrics and KPIs, campaign tracking and analysis, and ad hoc strategic analysis.• Prepare weekly report of all DRARs uploaded and those outstanding.• Provide monthly reports and tracking for all customer against their monthly sales in and sales out contract.• Collect, analyze, evaluate and report data using VLOOKUP and Pivot Table in order to increase sales performance.• Monitored social media and online sources for industry trends.• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.• Managed quality assurance program including on site evaluations, internal audits and customer surveys.• Synthesized current Power BI data to produce reports and polished presentations highlighting findings and recommending changes.• Evaluated consistency and importance of different Power BI data against needs to determine optimal courses of action. Show less

• Investigated hardware product issues involving materials and software and devised solutions.• Provided new product training to all partners, stakeholders and support team so that personnel were well-educated on operational requirements.• Collaborated with vendors to locate replacement components and resolve advanced problems.• Used diagnostic tools to identify hardware failures and replace non-functional components.• Configured hardware, devices and software to set up new work… Show more • Investigated hardware product issues involving materials and software and devised solutions.• Provided new product training to all partners, stakeholders and support team so that personnel were well-educated on operational requirements.• Collaborated with vendors to locate replacement components and resolve advanced problems.• Used diagnostic tools to identify hardware failures and replace non-functional components.• Configured hardware, devices and software to set up new work stations for employees.• Backed up company data on regular basis, successfully recovering critical information after malware attacks.• Removed and replaced malfunctioning components to correct hardware problems.• Explained technical information in clear terms to non-technical individuals to promote better understanding.• Removed malware, ransomware and other threats from laptops and desktop systems.• Supported training departments and schools by accurately fixing hardware and software issues affecting computers and language labs. • Analyzed issues to identify troubleshooting methods needed for quick remediation.• Disassembled computers to perform diagnostics and check for repair needs.• Documented all changes and actions in computer-based tracking system.• Facilitated maintenance team training procedures in alignment with company standards.• Trained customer employees and managers on machine use and maintenance.• Developed maintenance schedules for all relevant equipment. Show less

• System Installation and Trouble Shooting• Desktop / Laptop Repair • Software Analyst• Instructor in Desktop Publish• Instructor in A+ Engineering • Staff Training