Revamped multiple customers’ compliance systems to enable them to utilize US free trade programsCreated tools to enable operational staff to better measure internal performance and customer historyRetooled a customer’s service profile to better meet their KPIs while reducing avoidable costs by creating a more stringent invoice checks and balance program.Spearheaded the implementation of a large reverse logistics program with no initial infrastructure

Revamped FDA Import Compliance programStreamlined QA sample shipping programIdentified gaps in broker management that was costing $500 to $10,000 a monthCreated tools to improve Import Security Filing timeliness rate from 70% to 99% at a month by month levelIdentified potential HTSUS reclassifications which would have saved the company $1000 to $5000 per month

Update clients on key regulatory changesFacilitate clients' goods movements and minimize avoidable costsAssist company's Customer Service Representatives in crossing over from one software platform to anotherMaintain a log of Automated Broker Interface issues faced by departmentEnter and transmit data for US Customs to processMotivate and encourage fellow teammates to become familiar and comfortable with new software system provided by the company

Enter data for US Dept. of Customs and Border Protection to processFollow up on data which relate to multiple departments of the governmentApply and interpret US Customs regulations to expedite the processing of foreign merchandise so that it may be enter the US marketplaceMaintain and order supplies Dave and Busters

Coded records of behavioral testsAssisted in running behavioral testsPrepared brown tufted capuchins for behavioral testsDigitized Dr. Frans De Waal's chimpanzee behavioral tape libraryAssisted in the production of the new Capuchin lab video

Helped actively recruit student-tutors at Emory University's campus during the summer and fall of 2002Maintained a track record of all students improving at least 100 points on the official SAT score

Assisted in the implementation of a new document delivery servicePerformed daily library maintenanceReceived all incoming calls during shiftGreeted and assisted patrons Center for Disease Control and Prevention

Created a spreadsheet of a variety of Bacillus specimen for pick up by the USAFOrganized and filed laboratory report cards from the 1950's to the year 2000Organized Dr. Rob S. Weyant's personal periodicals libraryPrepared agar cultures for bacterial tests