David Svare Email & Phone Number

Draper, Ut, Us

As a Project Manager in Service Recovery, I lead the development and execution of comprehensive service recovery plans, ensuring swift and effective responses to service disruptions. My role demands quick decision-making and cross-functional coordination to mitigate business impacts and enhance client satisfaction.• Designed and implemented recovery processes to address service disruptions, defining key tasks and roles for efficient resolution.• Coordinated cross-functional teams to assign responsibilities and streamline communication during service recovery efforts.• Led projects to track and complete deliverables during disruptions, ensuring timely resolution and client satisfaction.• Served as the primary contact for executive leadership, communicating business impacts and addressing concerns during critical incidents.• Documented and analyzed each service disruption, providing insights to improve future response procedures and minimize business impact.• Developed reporting mechanisms to quantify business impacts and enhance transparency with stakeholders.• Streamlined recovery processes, enabling other teams to respond more efficiently and effectively to disruptions.• Collaborated with servicing teams to identify and implement mitigations, boosting external client satisfaction.• Resolved complex issues by breaking down communication barriers and finding solutions when standard escalation paths failed.• Continuously improved response procedures based on lessons learned, identifying tools to enhance communication and efficiency.

Portland, Maine, Us

Portland, Maine, Us

Maplewood, Minnesota, Us

• Oversaw the implementation of updates and enhancements within Ultipro/UKG• Manage the development of various modules within Ultipro/UKG (Recruiting, On boarding, etc.)• Act as a liaison between the organization and recruiting platforms (I.E: Indeed, LinkedIn, etc.)• Manage recruitment and hiring of perspective candidates• Work with various benefits vendors to establish and administer employee benefits options• Establish vendor file feeds for automatic updates between HRIS and Vendor systems• Create and present reports using in-house business analytics programs (I.E: Cognos)• Establish report automation procedures & processes• Assist with the design and implementation of various Human Resource initiatives • Advises management in appropriate resolution of employee relations issues• Act as a community liaison on a variety of outreach efforts• Maintain up to date knowledge of regulations affecting business needs• Ensure employee file compliance with MN 245 G regulations• Manage company-wide cultural initiatives• Create and maintain facility data tracking programs within Microsoft Excel & Google Sheets• Administered "College of Direct Support" and "Talent LMS" learning management systems

San Francisco, California, Us

San Francisco, California, Us

• Assist with advance research on customer escalations or concerns• Monitor business situations for trends• Work with a variety of departments to streamline processes and resolve issues• Be knowledgeable in a variety of banking systems• Adhere to banking regulations and internal policies• Assist with training and on-boarding of new team members• Partner with management teams on high level escalations

• Assist with the opening of a new office location in Brookings, SD• Train new team members on major lines of business that DBI offers• Design and implement new training methods• Train and develop hands on trainers to be effective in their role• Train and assist new department trainers to be effective in their role• Provide exemplary customer service to participants on the Benefits, COBRA, and Partner Lines of Business via phone and email interactions

As a New Americans Case Worker (Intern) at Lutheran Social Services of North Dakota, I provided case management and assistance to refugees, helping them successfully transition to their new home in the United States. In this role, I developed individualized transition plans for refugees, collaborating with social service organizations to advance opportunities for New Americans.Alongside my case management responsibilities, I also had the opportunity to utilize project management skills to streamline organizational processes. I led efforts to create a digital database to replace our paper-based system, resulting in more efficient file management. Additionally, I played a role in developing more person-centered plan development techniques, contributing to our team's success in providing more personalized support to our clients.Working as a New Americans Case Worker was a humbling and rewarding experience. It taught me the importance of empathy and compassion in supporting individuals from diverse backgrounds. My ability to manage multiple tasks, collaborate with various organizations, and lead projects has been invaluable to my personal and professional growth.

Working for Friendship Inc., I provided crucial daily support to clients in need. I was responsible for maintaining the highest level of confidentiality for each client's Protected Health Information (PHI), as well as assisting case managers in developing individualized plans for their care.In addition to my support for clients, I also took on the responsibility of training new employees on their roles within the organization. My passion for helping individuals to integrate into their communities was instrumental in assisting our clients with successful community integration.My contributions as a Direct Support Professional at Friendship Inc. helped to improve the quality of life for many individuals in need, and I am proud to have been part of such a rewarding organization.

Us

Within the Geek Squad Counter Intelligence Agent role, I provided comprehensive technical support to clients with a wide range of technology issues. With a deep understanding of operating systems, data recovery, hardware diagnostics, and malware removal, I was able to provide quick and effective solutions that helped clients get back on track with their technology needs.In addition to assisting customers, I stayed up-to-date with the latest technology advancements to always provide the most current and relevant information. I also worked closely with leadership to develop and implement new marketing materials that helped grow our client base and drive sales.With my strong technical background, exceptional customer service skills, and ability to stay up-to-date with the latest technology trends, I was able to provide exceptional support to clients and make a significant contribution to the success of the organization.

As Manager at Shady Hollow, I oversaw daily operations and managed a team of employees. My responsibilities included:• Created and managed employee schedules, ensuring adequate staffing levels and coverage.• Conducted performance evaluations and provided feedback to employees, identifying areas of improvement and strengths for development.• Trained and coached staff on kitchen equipment, food preparation procedures, and customer service best practices, resulting in improved customer satisfaction ratings.• Maintained accurate inventory levels and ordered supplies as needed, ensuring smooth and efficient operations.• Developed and implemented procedures for food preparation to meet ownership's desired taste and quality standards.• Ensured kitchen safety and cleanliness throughout the kitchens, including compliance with health and safety regulations.• Worked closely with ownership and other managers to develop and execute strategic plans for business growth and profitability.• Fostered a positive work environment and culture, promoting teamwork, collaboration, and professional development.Overall, my experience as a Manager at Shady Hollow has honed my leadership and people-management skills, as well as my ability to balance competing priorities and deliver results in a fast-paced environment.

Toledo, Ohio, Us

• Supported clients suffering from physical and mental disabilities in their daily lives• Maintained a high level of PHI confidentiality for clients• Trained new DSPs into their roles within the company• Assisted them with integration into the community• Followed and helped design daily schedules and treatment plans for clients

Mn, Us

• Manage Incoming & outgoing communications with potential recruits• Create advertisement materials for the college• Assist with the planning of recruitment events• Work directly under the recruitment director for the development of recruitment techniques

Bachelor’S Degree, Social Work

Bachelor’S Degree, Social Work

Associate’S Degree, Liberal Arts And Sciences/Liberal Studies

High School, General Degree