David Swayne Email & Phone Number

Greater Los Angeles Area

Acted as an escalation point, including after hours, for operational lifecycle issues when standard processes failed to meet customer expectations.Served as primary communication channel for ongoing issues, coordinating necessary resources to address and resolve them.Advocated for customers, providing technical expertise and acting as a Subject Matter.

90071

Managed ILEC escalations, identified root causes, and implemented process improvements.Maintained strong relationships with internal and external stakeholders to enhance escalation efficiency.Coordinated multiple escalations simultaneously to ensure timely resolution and customer satisfaction.Developed processes to increase provisioning quality and reduce.

90017

Supported six business enterprise accounts, each with annual revenue exceeding $1M.Set client expectations and proactively managed service delivery, billing, and issue resolution.Developed and delivered Client Service Guides (CSG) and Service Action Plans (SAP) to meet client needs.Coordinated large-scale implementations and conducted first bill reviews to.

90017

Provided total service assurance and acted as client advocate in telecommunications matters.Held service meetings to build rapport and trust with key client contacts.Took ownership of critical service issues, ensuring resolution through effective coordination.Proactively identified and addressed process breakdowns to improve service levels.Completed.

Education record

Business Admin.