David Sword Email & Phone Number

Sebastopol, Ca

Provided leadership to contracted facility services at all Medtronic Cardiovascular sites within Santa Rosa, CA area. Managed 6 service teams including: Maintenance/MAC (move add change), facilities call center, space planning and CAD services, custodial, Clean Environment Room cleaning, and mail delivery services. Developed and managed additional soft services including: Conference and events facility services, hot shot delivery services, furniture inventory management, equipment donation and disposition services, contractor coordination, project management and customer relations.• Produced positive monthly cash flow my entire 28 months on the job with average billing of over $150,000/month.• Provided customer with 19% rate reduction in custodial services by introducing specialized zone cleaning strategy.• Developed documented work processes for all programs, services and positions resulting in improved workflow management.• Consistantly received quarterly bonus rewards based on excellent performance in 5 key indicators; budget management, customer satisfaction, employee satisfaction, safety and growth.• Recognized by customer and endusers for providing excellent facility coordination and planning services during corporate events for up to 950 attendees.• Provided weekly safety training, building safety audits and corrective action plans for staff resulting in only one recordable safety incident in 28 months.• Provided monthly detailed tracking and billing reports to reconcile all performed services and expenses to customers.• Provided leadership for ancillary services including: Conference room management, event services, vendor management, recycling program.

Provided facility and property management services including leading system upgrades, vendor and contract management, safety and code enforcement, design and construction, volunteer coordination, project management and training.• Eliminated chronic theft issues by managing installation of facility wide security systems and creating new campus keying schedule.• Performed or managed preventative and on demand maintenance programs improving building conditions and extending life of facility.• Provided leadership to host and volunteer services increasing volunteer participation and reducing work load on management with no additional expenses.• Recognized for project management services in successful design and installation of large commercial playground.• Given increasing responsibility and leadership for seasonal and special events with up to 3,000 people in attendance.• Improved efficiencies and cost effectiveness of contracted services through proper selection and management of vendors including: janitorial, landscaping, security, plumbing, communication and construction.

Group Leader and Facility Manager for 65-person facility services group at a Class A 350,000 square foot international headquarters on 180 acres. Teams including: security, maintenance, housekeeping, safety, landscaping, conferences and events, reception, facility call center, switchboard, warehouse management, bookstore, food services, volunteer management, a world class tour venue, space and facility planning and construction.• Provided 27% reduction in facilities expenditures with appropriately minimal service impact.• Successfully developed and managed multiple budgets totaling $2.8 million annually.• Developed, implemented and managed a $4.5 million dollar internal rent system adhering to BOMA (Building Owners and Managers Association) guidelines which provided accurate and traceable accounting for all space usage.• Recognized and rewarded for leadership and liaison roles during the design and construction of a new international headquarters facility and subsequent relocation of 950 staff.• Launched facilities consulting outreach program to national field offices providing expertise, synergy and cost saving ideas while expanding customer base.• Provided successful facility solutions for computer data centers, archival facilities, audio/visual studios, print shop, mail services, warehousing and wetland mitigation.• Selected as an organizational board representative on a 1,800 acre property owners association.• Lead campus wide safety and risk management initiatives including emergency preparedness, I.I.P.P. (Injury Illness Prevention Plan), and ergonomics program.• Selected to develop and present New Team Leader Training for all divisional team leaders.• Developed excellent team dynamics through applied team training and leadership principles resulting in strong cross functional teams, higher employee satisfaction and improved customer service.

Provided leadership and management for maintenance, housekeeping, security teams and Safety Committee. Performed space planning, project management, warehouse management and customer relation functions.• Designed and managed in-house construction of interior alterations, including programming, design, contractor selection and project management providing substantial financial savings to organization.• Established, developed and lead a cross-functional headquarters facility safety council, increasing awareness and participation of in safety issues to all staff.• Established and coordinated 24/7 work schedules for staff and contract services resulting in improved coverage and performance results.• Coordinated with local building and safety agencies as organizational facilities representative.

Team leader for maintenance team. Performed maintenance and move activities, coordinated with customers, provided training, responsible for systems furniture installation and asset management, and managed tenant turnover process.• Provided in-house systems furniture asset management and installation, maintaining adequate attic stock and oversight of assets.• Improved customer satisfaction by initiating preventative maintenance and customer service request processes.• Managed tenant turnover process and finish work insuring efficient office moves and minimizing downtime.• Improved warehouse management procedures insuring safe and efficient use.• Insured successful construction projects through detailed punch lists and and contractor management.