HouseAmp is at the forefront of revolutionizing the way brokerages empower their agents to help homeowners leverage capital and connect to service providers making the home selling process easier and more efficient.

Compass is a real estate technology company with a powerful end-to-end platform that supports the entire buying and selling workflow. We deliver an incomparable experience to both agents and their clients all in service of the Compass mission: to help everyone find their place in the world.* Gather client requirements, discovering both known and unknown needs for internal teams and external stakeholders* Design and present custom product solutions to meet each client team's unique… Show more Compass is a real estate technology company with a powerful end-to-end platform that supports the entire buying and selling workflow. We deliver an incomparable experience to both agents and their clients all in service of the Compass mission: to help everyone find their place in the world.* Gather client requirements, discovering both known and unknown needs for internal teams and external stakeholders* Design and present custom product solutions to meet each client team's unique process and workflow needs* Product Manage R&D special projects for white glove clients* Partner closely with the Ops, Product, and Sales Org to review, build and execute specific requests that aligned with our platform's scope* Assist in the design of onboarding sessions for high-priority large agent teams post data migration* Provide technical support for Ops and Product teams on new implementations* Continuously provide feedback for internal process, programs, and product roadmap Show less

Compass is a technology-driven real estate platform that provides comprehensive brokerage services, combining exceptional agents with thoughtfully crafted digital products to make the process of buying, selling, or renting a home intelligent, deliberate, and seamless.

Serve as a Subject Matter Expert (SME) for our Market Intelligence Products, created Feedback Ops crew to help advance the voice of the customer, and serves as a technical support specialist internally and externally.

As a Product Expert, I served as the conduit between Product Engineering and end-users (our agents). We translate our tools in a meaningful and digestible manner for our customers while collecting feedback to feed into our Product Engineering team so we can make the most relevant product possible.

Operated as a Technology Trainer and Resource manager within the IT department for one of the world's best Art Schools.*Operate independently creating 1:1 and group training events for faculty, staff, and students*Assist students and staff with technological needs*Recruited, trained and managed a team of 7 student workers each semester*Prepare materials and design instructional tutorials for new technologies and equipment*Manage MacOS and iOS devices using JAMF Casper… Show more Operated as a Technology Trainer and Resource manager within the IT department for one of the world's best Art Schools.*Operate independently creating 1:1 and group training events for faculty, staff, and students*Assist students and staff with technological needs*Recruited, trained and managed a team of 7 student workers each semester*Prepare materials and design instructional tutorials for new technologies and equipment*Manage MacOS and iOS devices using JAMF Casper and JSS Show less

At GM I utilized my Customer Experience background in conjunction with my team building skill set to help pioneer a customer experience team tasked with revolutionizing how dealers implement and train in-vehicle technology. * Focused on Enhancing the Voice of the Customer* Lead a team of 12 Connected Customer Specialists* Developed, Delivered, and Managed LMS Training Material* Wrote, Directed, Produced and Starred in Global Video Content* Technology Process… Show more At GM I utilized my Customer Experience background in conjunction with my team building skill set to help pioneer a customer experience team tasked with revolutionizing how dealers implement and train in-vehicle technology. * Focused on Enhancing the Voice of the Customer* Lead a team of 12 Connected Customer Specialists* Developed, Delivered, and Managed LMS Training Material* Wrote, Directed, Produced and Starred in Global Video Content* Technology Process Improvement/Utilization* Cross Functional Business Unit Integration and Support* New Business Unit Development Show less

At Apple, I learned about how to most effectively train technology using the latest adult learning techniques and discovered the great joy that working to help people solve new learning challenges everyday.*Patiently provide software training to groups and individuals*Drive new initiatives for training utilization, driving increased training traffic*Study and develop skills relating to adult learning theories*Diagnose, troubleshoot, and repair Apple device… Show more At Apple, I learned about how to most effectively train technology using the latest adult learning techniques and discovered the great joy that working to help people solve new learning challenges everyday.*Patiently provide software training to groups and individuals*Drive new initiatives for training utilization, driving increased training traffic*Study and develop skills relating to adult learning theories*Diagnose, troubleshoot, and repair Apple device issues*Repairing customer relationships Show less