David T. Email and Phone Number

Leadership & Transformation: Led the reorganisation of I&O teams, creating a geographic segment model post merger. Spearheaded the initial reformation of 'plan-build-run' capabilities within International teams, managing a $70M annual budgetInternational Service Delivery: Accountable for the infrastructure technologies, service support, design & engineering organisations across UK, Europe and Brazil. Delivering seven new processing platforms and launching three new contact centres across… Show more Leadership & Transformation: Led the reorganisation of I&O teams, creating a geographic segment model post merger. Spearheaded the initial reformation of 'plan-build-run' capabilities within International teams, managing a $70M annual budgetInternational Service Delivery: Accountable for the infrastructure technologies, service support, design & engineering organisations across UK, Europe and Brazil. Delivering seven new processing platforms and launching three new contact centres across multiple cloud & on-prmise regionsInnovation & Efficiency: Initiated cloud engineering scrum centres of excellence, reduced Mainframe & Distributed processing services' Disaster Recovery objectives from 24 to 4 hours. Simplified the data centre footprints with termination of partner services and insourcing of platforms, reduced private cloud computing costs by 60% through new partnerships enabling elastic capacity managementCultural Shift: Led the transformation to hybrid working models, establishing business-aligned platform teams responsible for global cloud and traditional processing platforms. Sponsored initiatives to develop new talent and integrate apprentices into full-time roles Show less

Global Team Formation: Reorganised North America & International teams to create a consolidated 'plan-build-run' model responsible for enhancing TSYS global service delivery while drive the strategic modernisation goals and maintaining complianceDevOps & Automation: Led the cultural shift towards an automation first DevOps approach, standardising engineering processes & decreasing time to value. Coached team to develop skills needed for modernisation including Scrum Masters, Product Owners… Show more Global Team Formation: Reorganised North America & International teams to create a consolidated 'plan-build-run' model responsible for enhancing TSYS global service delivery while drive the strategic modernisation goals and maintaining complianceDevOps & Automation: Led the cultural shift towards an automation first DevOps approach, standardising engineering processes & decreasing time to value. Coached team to develop skills needed for modernisation including Scrum Masters, Product Owners and cloud certified DevOps engineers. Developed talent in India to service multiple continents & drive productivity at a reduced expenseStrategic Projects: Directed the launch of critical products and services, including insourcing the replatforming the TSYS Contact Centre services, a Global Fraud Analytics platform and a Cloud Data Analytics Platform in Brazil. Directed multi-year programmes to consolidate data centres in Brazil and North America & launched a next generation perimeter security platform consolidation globally Show less

Infrastructure Support: Managed technology, delivery, compliance and 24/7 operations for all International open systems infrastructure and end-user computing services. Led a $70M budget across 10 I&O support teams in three geographic locationsServices Availability: Accountable for the service availability for International Mainframe, NonStop and Storage services, including online refresh for all platforms contributing to enhanced service reliability and customer satisfaction

Operational Leadership: Managed service operations, file transfer and service reliability teams responsible for automation, CI/CD, ITSM, monitoring, first-line fix and 24/7 batch processing across multiple open systems and mainframe processing platformsService Improvement: Drove significant cost savings by consolidating operational functions, automating processing schedules and insourcing services. Reduced mainframe processing costs by $0.5M annually and established a proactive service… Show more Operational Leadership: Managed service operations, file transfer and service reliability teams responsible for automation, CI/CD, ITSM, monitoring, first-line fix and 24/7 batch processing across multiple open systems and mainframe processing platformsService Improvement: Drove significant cost savings by consolidating operational functions, automating processing schedules and insourcing services. Reduced mainframe processing costs by $0.5M annually and established a proactive service transition culture Show less

Team Formation & Leadership: Created a new team to address quality issues in code release and deployment for newly deployed card processing platforms in UK and BrazilProcess Standardisation: Implemented standardised processes, leading to a 50% reduction in costs within 6 months. Developed a Release Management discipline that significantly improved service stability

Programme Management: Led the analysis, design and implementation of a new UK card processing platform, managing a £9M budget and a team of 40 technical resources across 15 wide ranging projectsSupplier Management: Worked with multiple third-party vendors to deliver a highly available processing solution across two data centres, completing the project in 18 months, on time and under budget

Client Conversions: Managed multi-country client conversions, focusing on infrastructure delivery and the development of Quality Assurance testing environmentsSolution Delivery: Delivered the first prepaid travel card service for the Japanese market, led the business development projects to establish new scheme gateway services for JCB, CUP, Diners and LINK

Infrastructure Development: Managed fix projects to build the Faster Payments Core Central Switch infrastructure, overseeing a £3M budget coordinating with major suppliers, UK banks and regulatorsSystems Architecture: Performance testing failure required a programme pivot requiring the redesign of the system architecture into a 4-node active/active cluster, significantly improving the performance and ensuring the successful launch of the Faster Payments service in May 2008Environment… Show more Infrastructure Development: Managed fix projects to build the Faster Payments Core Central Switch infrastructure, overseeing a £3M budget coordinating with major suppliers, UK banks and regulatorsSystems Architecture: Performance testing failure required a programme pivot requiring the redesign of the system architecture into a 4-node active/active cluster, significantly improving the performance and ensuring the successful launch of the Faster Payments service in May 2008Environment Management: Led the establishment of the first environment management function within VocaLink, ensuring high availability and quality of test system services for the new UK Faster Payments service Show less

Process Improvement: Designed and implemented organisational change, streamlining the LINK project lifecycle through detailed analysis and consultation