Responsible for supporting the firm's servers, network devices, and applications.Provided end-user support on all PC issues.Manage and maintain Windows Servers, including Windows Server 2003, 2008 R2, and 2012.Manage the following windows services:• Active Directory• DNS• DHCPManaged Cisco ASA firewalls and Dell switches.Maintain backups and disaster recovery procedures, along with routinely testing these procedures.Manage and develop for MSSQL 2005 servers, along with developing MS Access front ends.Created time tracking website for billing clients to replace antiquated software in use by the firm. This website was built using PHP with CodeIgniter, MySQL, HTML5, CSS3, and jQuery/Javascript.

Help desk support focusing on resolving client’s issues in an efficient and productive mannerProvided experience troubleshooting numerous systems including: - Computer networking & VPN Connections - Microsoft Office Suite, Lotus Notes, Citrix, and other business systems - Windows and Unix systems - Worked with ticketing systems HPSM, Peregrine Service Center, and BMC Remedy