As an Operations Supervisor at Stagecoach Group Limited, I am passionate about improving the way of life on all levels and making a brighter future for everyone, providing safe, reliable, and efficient transportation for passengers across various routes and locations. I excel at communicating and engaging with customers, ensuring their satisfaction and loyalty, and resolving any issues or complaints.Before joining Stagecoach, I spent 4.5+ years as a Marketplace Manager at Entain, one of the world's leading gaming and entertainment companies. There, I was responsible for managing the online and offline marketplaces for several brands and products, including sports betting, casino, bingo, and poker. I oversaw the operations, performance, and profitability of the marketplaces, as well as the development and training of the staff. I helped to increase the customer base, retention, and revenue of the marketplaces, as well as to improve the user experience and quality of service. I also collaborated with various stakeholders, such as suppliers, regulators, partners, and internal teams, to ensure compliance, innovation, and growth.