I implemented a pricing structure from scratch for the services offered. This was based on analysing the local and national competition, the business's goals, and the current business costs.Analysing the current customer base, ensuring all customers were on the appropriate Support, VoIP or Cloud Hosting contract, and negotiating new agreements where applicable.I provide analytics on the services and products supplied to track revenue.I implement and log sales data within a CRM.MarketingI create marketing material to be used across social media and email campaigns.I regularly update the website with new content and improvements, raising the company profile on search engines from page 3 of Google to the top of page 1.I designed company-branded merchandise, including clothing, office wear and signage.My efforts have helped increase revenue by 100%

Leading the support team, implementing performance reports, KPIs and structure. Providing escalation support to the support team and customers.Supervising the helpdesk to ensure SLAs are met, and projects are delivered on time.I have regular performance meetings giving the team feedback and guidance on their status and career progression.I am responsible for recruiting new team members in various areas of the business. Ensuring they are not only suitable for the role but will be able to fit into the team.

o Working with active directory, exchange servers, virtual servers, hyper-v, Sophos, router setup, networking and windows setupo Front line/second line support desk. Providing technical support to a wide variety of businesses and schools.o Purchasing Installing and repairing a wide range of software. Office products, Sage, Archiving software, 3cx phone systems and MDM’s.o Hardware repair such as laptops, desktops and mobile devices.o Visits to clients sites to provide online support and training.o Technical account manager for set clients, making sure their support and any other issues are resolved quickly and efficiently.

o Front line support desk team leader. Providing front line and second line support for a .NET/Visual basic, using a Microsoft Access/MySQL database practice management system used in the veterinary profession. o Working with Windows XP/Vista/Windows 7/8/ Server 2003/ Server 2008/ VSphere/ VMWare/ Draytek/ Netgear. o Writing SQL reports that allows the users of the system to gather information about their business such as, financial statistics, business development and client communication.o Analysing turnover figures to see where they can improve profit. o Assisting clients with VAT reports. o Organisation of the support team and providing assistance when needed.o Prioritising issues raised by users and delegating them to the appropriate team member.o Providing remote and on-site training of the software.o Providing on-site support across the UK and Ireland.o Attending trade shows to demonstrate the product to potential new customers.

o Sales assistant specialising in the audio visual and I.T. department. o Assisting customers in purchases.o Maintaining the departments, making sure that the displays were organised and well presented.o Checking stock.o Being sent to other stores to assist with promotions.o Attending product courses to gain knowledge and train other members of staff.

o Sales assistant specialising in the audio visual and I.T. department. o Assisting customers in purchases.o Maintaining the departments, making sure that the displays were organised and well presented.o Checking stock.o Being sent to other stores to assist with promotions.o Was made redundant when business went into liquidation.

o Assisting customers in purchases.o Maintaining the departments, making sure that the displays were organised and well presented.o Checking stock.o Being sent to other stores to assist with promotions.

While I worked at the youth club my duties would includeo Arranging sporting activities like football, basketball, tennis, table tennis, pool, snooker and bike riding.o Arranging social events like charity events, discos and arts and crafts clubs.