Lead in-house end-user IT team to implement various end-user productivity and client IT security compliance projects including managing outsourced IT Service Desk vendor, organization-wide client computer and software upgrades, troubleshooting and developing solutions for application compatibility problems, implementing change management for various IT-driven projects.Lead in-house webmaster team to implement various web infrastructure and website development projects to align with organization's business objectives and cyber-security objectives, through the use of web data analytics to anticipate and address cyber-security issues, content management services to empower user self-service web content creation, etc, Train staff at all levels on various IT topics including cyber-security, project management, change management, supervisory leadership, team leadership, etc.Achieved annual manpower savings of around $72k a year through implementing automation for software management and security patching of 300+ computers.Achieved 25% (estimated 150 per month) reduction in IT Helpdesk calls through implementing self-service password reset e-servicce and auto-computer daily restart to avoid network access control issues faced by end-users.Achieved zero security incidents and stable cybersecurity posture for end-user computers through timely implementation of computer operating system upgrades, security patches, automated monitoring of potential malware on client computers, etc.