David Tan Email & Phone Number

David Tan is a Senior Systems Analyst (Team Lead) at Urban Redevelopment Authority. He possess expertise in data center, team leadership, end user it, governance, infrastructure and 21 more skills.

Listed skills include Data Center, Team Leadership, End User It, Governance, and 22 others.

• Senior Systems Analyst (Team Lead)

  Urban Redevelopment Authority

  May 1991 - Present - Central Singapore

  Lead in-house end-user IT team to implement various end-user productivity and client IT security compliance projects including managing outsourced IT Service Desk vendor, organization-wide client computer and software upgrades, troubleshooting and developing solutions for application compatibility problems, implementing change management for various IT-driven projects.Lead in-house webmaster team to implement various web infrastructure and website development projects to align with organization's business objectives and cyber-security objectives, through the use of web data analytics to anticipate and address cyber-security issues, content management services to empower user self-service web content creation, etc, Train staff at all levels on various IT topics including cyber-security, project management, change management, supervisory leadership, team leadership, etc.Achieved annual manpower savings of around $72k a year through implementing automation for software management and security patching of 300+ computers.Achieved 25% (estimated 150 per month) reduction in IT Helpdesk calls through implementing self-service password reset e-servicce and auto-computer daily restart to avoid network access control issues faced by end-users.Achieved zero security incidents and stable cybersecurity posture for end-user computers through timely implementation of computer operating system upgrades, security patches, automated monitoring of potential malware on client computers, etc.