David Tan Email & Phone Number

Singapore

New York, United States

- Managed ground experience and operations in both JFK and EWR airports in New York and New Jersey, USA- Directly managed 11 reporting staff in JFK and 07 in EWR airports respectively, restarting operations in the post-Covid world. From about 20 passengers a day to two full daily flights.- Indirectly managed more than 30 other staff through a third party ground handler- Relaunched the SQ25/26 trans-atlantic service between JFK and FRA airports- Launched the first Vaccinated Travel Lane flight for Singapore Airlines to New York City- Spearheaded a project to re-evaluate the benefits (monetary and non-monetary) forlocally employed staff

Kolkata, West Bengal, India

- Manage customer experience all ground operations for Singapore Airlines and SilkAir in Kolkata Airport with 7 direct reports.- Had to undertake rightsizing project with the company with the State Manager not present. I had to be the acting State Manager to deliver the news to valued staff that they were being let go.- Launched the first A350-900 flight for Singapore Airlines into Kolkata, including executing a productroadshow event and airport event.- Achieved scores of 85 and above for the two crisis management exercises conducted byhead office in accordance with CAAS requirements.- Achieved a ‘good’ rating for the internal audit conducted for the period of my tenure, animprovement over the previous audit which took place before I assumed leadership.- Launched “Book-The-Cook” services for Singapore Airlines in Kolkata.- Oversaw the winding down of SilkAir services in Kolkata and replaced it with a pureSingapore Airlines service.- Overcame 2 serious cyclone events and restarted operations immediately the next daydespite widespread destruction in the city an airport

Jakarta, Jakarta, Indonesia

- Act as the deputy Station Manager for Singapore Airlines in Jakarta.- Assist the Station Manager in his duties.- Analyse trends in the station and develop novel ideas to tackle them.- Handled multiple high value claims / disputes from passengers successfully.- Managed relations with various high value passengers and to maintain networks with industry players.

Singapore

- Training and Staging experience to prepare me for the role of Station Manager, conducted through mixture of classroom and on-job-training. - Handled multiple cases of difficult customers and resolved situations satisfactorily.- Posted out within a year of Passenger Services Manager ground experience, when the norm wasabout 18 months during that period

Singapore

- In charge of Singapore Airlines’ accounts with the various Global Distribution Systems suchas Amadeus, Abacus, Sabre and Travelport.- Managed a budget of S$360m annually. - Effectively manage 03 direct reports.- Was 1 of 3 members in the project to sell Singapore Airlines’ share in Abacus GDS to Sabre;the project value was about S$80m. Other two members on the team were VP level management staff. This sale required board level approval.

Singapore

- Served as FSO in MFA HR Directorate, in the Training Branch.- Planned staff formal and informal training in line with organization goals.- Selected to staff an NRA visit in first 6 months of service, a task usually meant for thosewith 1 year or more service.- Completed Foreign Service Basic Programme successfully.

Bachelor Of Science - Bs, Political Science And Government, First Class Honors (Summa Cum Laude)

Activities and Societies: Social Science Faculty Student Executive Committee Member

Gcse A Level'S