Hassan-David Tarhini Email & Phone Number

United States

United States

- Successfully launched and manage all OEM dealerships on Dealer-FX software.- Sent out weekly/monthly KPI reports keeping management up to date on where they stand and where they can improve.- Account managing a portfolio of accounts and built a strong relationship with management and end users to ensure dealers are attaining minimum requirements set by the OEM.- Increased client's ROI by training dealer end-users on a 1 solution system from vehicle check-in to delivery ready.- Train end-users on best practices to maximize all opportunities and providing professional customer service for better customer retention and to increase dealer CSI, hr/RO, and ELR.- Coordinated virtual training with dealership management to make sure all end users are able to be trained.

Wichita, Kansas Area

Perform a range of customer service tasks and responsibilities such as listening to customers to deduce vehicle issues, communicating vehicle issues to Service Technicians in the garage, running insurance checks for new customers, taking prospective customers for test drives, calculating cost estimates, and scheduling appointments. Assist the customer in selecting the appropriate services and products necessary for the safe operation of a customer's vehicle.- Provided excellent customer service through utmost dedication and continued commitment to performance excellence resulting in increasing CSI score by 25% in 2018.- Achieved 1st rank in 2018 across the region in terms of service department efficiency in $/RO, ELR, and gross profit.- Efficiently increased the ELR from averaging 90 to a record high value of 110 while increasing stores gross profit, Hrs/RO from averaging 1.3 to averaging 2.0 in the year 2018. - Collaborated with the cross-functional departments to keep the customer informed and updated in order to achieve all customer’s expectations. - Checked customer service history and ensured they were informed by what was required to be done according to the OEM/Dealer requirements- Presented Factory Required Maint and Dealer Required Maint to all customers upon check-in.- Top performer month after month consistently.

Wichita, Kansas

- Exceeded monthly metric goals. (Placed top 5 in the region monthly)- Boosted performance of the store by coaching sales representatives on best practices for maximizing every opportunity.- Held Monthly one on one meetings with sales reps to ensure they are getting the best experience at Sprint.- Led the team initiatives to increase sales and customer service experience at Sprint Corp.- Achieved CEO shoutout company-wide for providing the best customer service/experience.