David Taylor Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Responsible for overall performance of Technology Services and Delivery functions, ensuring robust internal processes as well as effectively managing communication with customers, suppliers, internal stakeholders and other third parties• Managed all support contracts – main customers being Monash University, Melbourne University and Melbourne City Council• Managed and co-ordinated onsite and remote concierge work• Escalation point for complex and after hours issues• Provided input into tenders from a service perspective• On boarded all new support contracts to the Help Desk platform• Managed Help desk staff and field staff

Melbourne, Victoria, Australia

My role was to oversee the key business functions of the implementation and governance of operational relationships with nbn's Service Delivery Partners, including analysis and driving continuous improvement initiatives with each Service Delivery Partner.Strategically, I had the responsibility to shape the direction and priority of the Service Delivery Partner engagement through customer experience improvements, business objectives, cost optimisation and process efficiencies.

Melbourne, Australia

My role as Manager, Assurance Partner Quality and Jeopardy was to manage a team of 6 staff to provide accurate and timely insights and analysis from a service assurance perspective. I was responsible for ensuring my staff produced weekly service assurance reports for our Service Delivery Managers to present to nbn’s delivery partners Telstra, Servicestream, BSA and Ericsson.

Melbourne, Australia

My role as Assurance Service Delivery Manager was the senior relationship manager within nbn from a service assurance perspective. I was responsible for managing nbn’s delivery partners such as Telstra and Servicestream to ensure they met contractual KPI’s in relation to completing work orders within a specified timeframe. Being the senior member of the team, I was regularly called upon to impart my knowledge for the benefit of my team and other key stakeholders. I was also responsible for interviewing and hiring of 6 performance analysts to the team and have managed and developed these staff members.

Melbourne, Australia

In my role as the Service Delivery Manager on the NAB account, I was the senior customer contact point and was recognised as a leader within Telstra for the Unified Communications portfolio. This incorporated IP Phones, mobile devices and accessories, audio conferencing, video conferencing, digital media and WebEx. I also played a major role with the Managed Service Desk in providing guidance, direction and assistance with the implementation of new processes and products.

Melbourne, Australia

My role as a Service Executive was the senior customer contact within Telstra Business and the ‘client facing’ representative for end-to-end service to the customer. This was a newly created role in Telstra Business and my previous experience and knowledge in my previous role with Telstra Enterprise and Government was used to my team’s advantage as I was able to impart my knowledge for the benefit of my team and ultimately our customers. I was also heavily integrated with the Sales teams and was their interface into the greater Telstra to resolve service related issues, which ultimately made a significant contribution to the retention and growth of customers. Some of the customers that I managed included Centro, Country Road, Hertz and Kathmandu.

Melbourne, Australia

My role as a Service Executive was the senior customer contact within the Telstra Enterprise and Government Business Unit and was the ‘client facing’ representative for end-to-end service to the customer. I was also heavily integrated with the Sales teams and was their interface into the greater Telstra to resolve service related issues, which ultimately made a significant contribution to the retention and growth of customers. Some of the customers that I have managed include Visy, Myer, Just Group, Retravision and Reece.