David Thomas Email & Phone Number

United Kingdom

Kilmarnock, Scotland, United Kingdom

I look after a busy and professional department where my remit is to manage all aspects of the department: Reporting to the Service Manager, managing the Technicians / Mechanics to achieve maximum productivity, making sure that the Service Advisors are very customer focused and achieved upselling targets to budget and KPI monitoring.I work closely with the senior management to ensure that key objectives and strategies are met, I am constantly looking to improve the department and to exceed targets.I pride myself on customer service and I work well with staff to get the best out of the department.

Renfrewshire, Scotland, United Kingdom

Allocate work fairly, according to ability and skill, taking deadlines into consideration.Maintain progress information of each job allocated and liaise with Service Advisors to ensure Guests are kept informed.Ensure job card write up and Vehicle Health Checks are completed in a way that is legible and informative for the Service Advisors and Guests.Comply with Manufacturers policy and procedures on warranty.Adhere to internal and manufacturer standards in regards to clocking on and off of jobs.Ensure the recommended manufacturer labour time and the agreed internal / manufacturer labour rates are adhered to at all times, when charging manufacturing, retail or internal customers.Ensure all team attend and complete any internal or manufacturer training, ensuring the development of the service team to support improvement in technical ability, CSI & job performance, whilst ensuring workshop resource is maintained.Ensure completion of CIT NOW video for every vehicle getting a Vehicle Health Check and or for any customer complaints, to provide evidence of repair as required.Take responsibility for meeting, achieving and carrying out service core process.