I am a positive and motivated professional with over twenty years of experience in Transport, Major Event and Incident Management. Demonstrated strengths in business process improvement, operational management, customer service, stakeholder and change management. Leading a team of dedicated professionals in a multi teamed, fast paced, customer driven, operational environment. A dynamic team leader; able to bring energy, enthusiasm and humour to motivate team members to achieve their potential and meet objectives. I possess an inclusive and understanding character, a demonstrated facilitator of change. Demonstrated experience in introducing reform and exceeding performance targets in service delivery and customer service criteria. I am committed to providing clients with an approachable and responsive experience in every interaction. Throughout the years I have demonstrated that by clear communication and working co-operatively with colleagues and stakeholders, more desirable goals can be achieved.
Listed skills include Disaster Response, Operations Management, Project Planning, Change Management, and 15 others.