Please see CV for all infomation• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition• Developing a complete understanding of Anticipating clients account changes and improvements• Strategic planning to improve client results• Negotiating contracts with client and establishing timeline of performance• Establishing and overseeing internal budgets with the company and external budgets with the client• Working with, sales team, logistics, managers, and team members from other departments dedicated to the same client account to ensure all client needs are met• Collaborating with sales team to maximize profit by up-selling or cross-selling• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders• Meeting all client needs and deliverables according to proposed timelines• Acquire a thorough understanding of key client needs and requirements• Expand the relationships with existing clients by continuously proposing solutions that meet their objectives• Ensure the correct products and services are delivered to clients in a timely manner• Serve as the link of communication between key clients and the company• Resolve any issues and problems faced by clients and deal with complaints to maintain trust• Play an integral part in generating new sales that will turn into long-lasting relationships• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics• Collect Intel from key clients on competitors i.e. invoices, price lists, promotions etc.• Reports:• Daily reports on products sold• Daily reports on GP and Units sold• Down clients YTD monthly• Up clients YTD monthly• Down products per clients • Up products per clients • Follow up all day with telesales team to ensure they follow through on orders, check on stock availability or anything else that needs attention

• Calling on leads and setting appointments with clientso Private homeso Schoolso Businesses• Strategic consulting on blinds, shutters• Measuring, and quoting on various blinds, and shutters• Negotiate discounts and pricing as per clients budget and choiceso Discuss the features and benefits of different productso The pros and cons of their choices• Ensuring deposits are paid and order is processed• Ensuring the drawings and measurements are correct • Designing, ordering and overseeing the installation of superior quality, shutters, window blinds and screens• Present drawings to clients and getting them signed off and accepted• Setting dates and times for installation • Following up with clients to make sure they are happy with the installations and that everything is to client satisfaction• Seeing to customer complaints and queries• Following up on after sales and taking care of situations such as:o Broken merchandise o Late installations are done as soon as possible• Customer service is of highest priority for the niche-market product• Training new staff, taking them on the road to see customers and ensuring they know what and how to measure, present the various products and samples, how to do quotes and drawings• Training staff for Hirsh stores• Ensuring Hirsch stores have brochures, fliers, and stocked with latest samples• Assisting walk in customers at the Hirsch stores when present• Calling on the showrooms to ensure they have the latest products on show condition• Meeting clients at the showrooms to show them various choices on display• Meeting deadlines and targets each month• Keeping good time management • Sales reports and ensuring all invoices are paid and orders closed• Setting up of shows and the stand like Decorex Key Achievements:• Resolving past customers complaints and problems and following up and making sure they are happy once again• Increasing sales • Secured the Korean Embassy offices for all new blinds

• Store Operationo Determine staffing needso Prepare work scheduleso Implement work procedures and prioritieso Assign work to staffo Prepare and conduct performance evaluationso Handle employee problem solving issueso Conduct staff training on: Proper customer service skills Sales techniques Product and promotionso Approve employee leave and registero Establish procedures that comply with store policies and appropriate laws• Inventory, sales and record-keepingo Monitoring saleso Inventory trends to forecast sales and maintain adequate stock levelso Work with representatives regarding products and promotions o Monitors and evaluates cost effectiveness and efficiency of store operationso Maintains and balances inventory records on a computerised systemo Audits and handling of casho Handle the deposits of money paid back to customers for returned emptieso Ensuring the proper codes are in the register and on the productso Perform cash control duties through correct counting and verification of saleso Prepare inventory reports, deposit records and cashier reports, breakages or damage reports o Handle special orders and deliveries such as: Clubs Pubs Restaurants Functions and festivalso Cashing up the register at the end of a cashiers shifto Hand out and checking the cash float on the start of the cashiers shifto Prepare daily sales reportso Conduct regular and or spot check inventories of stock and merchandise, supplies and or equipment, orders received, and materialso Check incoming stock with invoices o Ensure the cleanliness of store and facilities• Customer serviceso Provide customer service and specialised information regarding liquor products and laws policies and procedures governing liquor related issueso Utilise effective public relations to provide excellent serviceo Respond to inquiries and handle complaints or resolve problems• General stock take of all merchandise

• Ensuring the correct license are in place and abided by• Placing notices of laws in and around the store • All banking related matters• Insurance matters• Books and record keeping• Store Operationo Conduct staff training on:o Establish procedures that comply with store policies and appropriate laws• Inventory, sales and record-keepingo Inventory trends to forecast sales and maintain adequate stock levelso Work with representatives i.e.: products and promotions o Space allocation and marketing of their productso Maintains and balances inventory records on a computerised point of sale systemo Handle the deposits of money paid back to customers for returned emptieso Ensuring the proper codes are in the register and on the productso Perform cash control duties through correct counting and verification of saleso Handle special orders and deliveries such as: Clubs Pubs Restaurants Functions and festivals Providing or arranging staff for private functionso Prepare daily sales reportso Conduct regular and or spot checkso Check incoming stock with invoices o Ensure the cleanliness of store and facilities• Customer serviceso Provide customer service and specialised information regarding liquor products and laws policies and procedures governing liquor related issueso Respond to inquiries and handle complaints or resolve problemso Resolve potential confrontational issues when dealing with intoxicated customers • Orders of all stock, merchandise, stationary and supplies• Handling of all staff matters like:o Annual, sick and Unpaid leaveo Negotiating pay rates o Dismissals,disciplinary matters, warnings and hearingso Interviewing, reference checking and hiring of staff• Ensuring all equipment is working satisfactory and all repairs are done• Ensuring the cleanliness of interior & exterior• Keeping updated on laws of liquor and health and safety

All details on CVStart upDesignManufactureInstallationLearnershipDuties• Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, and/or distribution of products• Manage staff, preparing work schedules and assigning specific duties• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement• Establish and implement departmental policies, goals, objectives, and procedures• Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes• Oversee activities directly related to making products or providing services• Direct and coordinate organization's financial and budget activities • Manage the movement of goods into and out of production facilities• Locate, select, and procure merchandise, deal with all purchase negotiations• Perform sales floor work such as greeting and assisting customers, stocking shelves, and taking inventory• Develop and implement product marketing strategies • Recommend locations for new signs or signage, oversee the remodelling of current facilitiesPlan store layouts, and design displaysGeneral activities (on cv)

• Responsible for day-to-day operations, ordering, scheduling, training, supervising employees, store image, inventory• Determine stock needs, interact positively with vendors and customers, monitor receiving goods, maintain inventory and minimize waste and pilferage• Plan, schedule, supervise, and ensure that all fuel station attendants adhere to store policies and procedures• Store duties:o Order inventory so shelves remain well stockedo Display goods in a way that maximizes saleso Resolve any customer complaints while still adhering to company policieso Ordering of stocko Meeting with vendors regarding new products and promotionso Ensure the storage areas are kept in good organised order o Ensuring security is in place and in good working ordero All fridges and warmers are clean, stocked and in good working ordero All gas bottles are chained up as per the law requirements o Staff rosters are drawn up and attendance register is filled in correctlyo Ensures that employment activities follow company standards and government regulations• Fuel Station duties:o Balance Bulk fuel to the saleso Fuel pumps and storage tanks so they function safely and efficientlyo Schedule and oversee deliveries of fuel, ensure that the storage and dispensing of fuel meets environmental and government regulationso Adjust priceso Keep service areas free of fuel, oil and vehicle fluidso Ensure the cleanliness of restrooms and other customer service areas, and ensure trashcans are empty

The role has a strong hospitality element, ensuring that the restaurant delivers high-quality food and drink and good customer service, overseeing:• Operational management: o Organising stock and equipment, o Ordering supplies and overseeing building maintenanceo Cleanliness and security• Financial management: o Planning and working to budgetso Maximising profits and achieving sales targets set by head officeo Controlling takings in the restauranto Administering payrolls, etc.• People management: o Recruiting new staffo Training and developing existing staff o Motivating and encouraging staff to achieve targets o Coordinating staff scheduling and rotas• Working to ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations• Ensuring high standards of customer service are maintained• Implementing, and instilling in their teams, company policies, procedures, ethics, etc.• Handling customer complaints and queries• Implementing branded promotional campaigns from head office, including the handling of point of sale promotional materials• Preparing reports and other performance analysis documentation• Reporting to and attending regular meetings with area managers or head office representatives• Establishing relationships with the local community and undertaking activities that comply with the company's corporate social responsibility programmes

Please see cv for more information, was manager for 2 different Spur'sRedwood Spur Grahamstown April 1992 to February 1995Pocottelo Spur Gauteng March 1995 to November 1995Open, Close,Cash upBankingStaffAll details on cv, (to much for here)