Develop Salesforce Sales Cloud and Experience Cloud applications as a developer and administrator for both internal and external clients as part of a dynamic, agile team. Build custom components used by stakeholders to analyze, track, and service new and existing business opportunities to better serve our customer's needs. Develop brand new Experience Cloud (community) platform for external agents to interact with and receive support from Sammons. • Use languages and technologies such as Java, Apex, SOQL, HTML, CSS, Javascript, Lightning Design System (LDS), Lightning Web Components (LWC), Mulesoft, Flosum, Azure Dev Ops, RESTful API, JSON, and XML with Object-Oriented programming principles to design and build complex components. Utilize practices including paired programming, test driven development, automated and manual testing, regression testing, unit testing, and lightning design/style guidelines. • Create applications and interface solutions for agents utilizing the Salesforce platform within an agile team environment as part of a team. Participated in and/or led all scrum ceremonies (including daily stand-ups) during sprints. • Develop new custom components for Salesforce Experience Cloud. Maintain and update existing components, including adding functionality to ensure compatibility with Experience Cloud. • Create test classes for new and existing APEX code to ensure robust code coverage including positive, negative, and regression tests. • Handle production releases of new features through multiple environment levels and pull request code reviews to ensure accurate, well-formed code is being deployed. Suggest areas where code could benefit from refactoring.

Built Salesforce platform applications as both a developer and administrator for advisors to support them in providing high quality financial analysis and financial services products in a timely and highly tailored manner as part of a dynamic, agile team. • Used languages and technologies such as Java, Apex, Python, AWS, Github/Git, MySql, HTML, CSS, Javascript, Lightning Design System (LDS), Lightning Web Components (LWC), Box, RESTful API, and XML with Object-Oriented programming principles to build sophisticated solutions. Utilized practices including paired programming, test driven development, automated and manual testing, regression testing, unit testing, and design/style guidelines. • Created applications and interface solutions for financial advisors utilizing the Salesforce platform within an agile team environment of 4 software engineers as part of a larger team of 16 software engineers. Participated in and/or led all scrum ceremonies (including daily stand-ups) during 1 week sprints utilizing JIRA. • Analyzed challenges and offer technical solutions throughout the entire discovery and delivery process of software applications. • Collaborated with product owners and end users to ensure applications developed meet needs and provide quantifiable business value. • Used multiple languages and technologies to integrate over 10 data feeds into proprietary database. • Consulted on code integration (pull requests) to ensure code is both accurate and efficient. Prevented 4 major coding issues from entering production environment that would have corrupted potentially hundreds of thousands to millions of records.

Developed sophisticated web applications used by stakeholders to accurately and cost-effectively analyze, rate, and underwrite potential and active insurance policies as part of a dynamic, agile team. • Created and maintained web pages using HTML, CSS, Angular, Javascript/Jquery, Bootstrap, AWS, ICE, and Boomi and applications using AWS, SQL Server, Boomi, and Mapper for use by both internal and external clients with team of 12 developers. • Worked with company technical support help desk to address issues and needs of internal and external clients. • Mentored junior/less experienced applications developers, particularly with regard to developing web applications and components. • Utilized programming best practices including paired programming, automated and manual testing, regression testing, unit testing, design/style guidelines, and responsive design. • Answered questions to help users utilize software in most effective way. • Wrote proprietary software and applications for use by company employees to more accurately and efficiently track, underwrite, and rate policies and accounts. • Maintained over 20 databases with over 6,000,000 records and ensured data accuracy through regular audits. Researched and fixed potential errors. • Performed between 75 – 100 code reviews and quality assurance testing of peers’ code per year to ensure high quality code put into production environment. Utilized manual, automated, and unit testing techniques • Collaborated with other developers within an agile team environment of 5 applications developers as part of a larger team of 12 developers. Participated in and/or led all scrum ceremonies (including daily stand-ups) during 2 week sprints utilizing JIRA.

Reviewed loan applications flagged for potential RESPA Act violations. • Coached mortgage consultants on how to make adjustments when issues arose. • Reviewed and audited work done by junior/less experienced analysts. • Worked with adjacent team of analysts on their workflow when primary work was completed. Developed and implemented a new workflow that boosted productivity by approximately 50%. • Learned SSAS as part of an effort to make data more accessible in web formats.

Analyzed and adjusted mortgage applications to ensure compliance with federal RESPA Act guidelines. Informed mortgage consultants about necessary adjustments. • Informed mortgage consultants about necessary adjustments. • Coached mortgage consultants on how to adjust applications to be in compliance with federal guidelines. • Completed reviews of 50-70 consumer loans daily to ensure compliance with RESPA Act guidelines. • Communicated with and coached internal stakeholders to verify understanding of requirements related to RESPA Act guidelines. • Worked as part of a 10-person team to advise mortgage consultants in maintaining compliance with RESPA Act guidelines while providing excellent customer service. • Maintained tracking system and database of loans reviewed to ensure accurate statistical data.

Investigated potential Louisiana Nurse Practice Act violations throughout entirety of investigative process including interviewing witnesses, issuing subpoenas, analyzing documents, compiling evidence, presenting findings and recommending sanctions, and testifying as an expert witness in administrative hearings. • Completed forensic investigations of alleged Nurse Practice Act violations by Registered Nurses and Advanced Practice Registered Nurses. • Closed the largest number of cases among all investigators from August 2011 through August 2012. • Presented investigations to Louisiana State Board of Nursing during monthly hearings and testified as an expert witness during said hearings. • Trained 3 new investigators and analysts on investigatory process and best practices.