• Contribute to and drive completion of Corporate initiatives involving significant change management, merger and acquisition activities, workflow, system, culture, and team integration• Monitor and ensure compliance of policy rate, book, issuance functions as well as customer file documentation and completion• Undertake root cause analysis to identify workflow or process inefficiencies, ensure consistency, generate and implement effective solutions• Actively monitor Cognos reports for trends and areas of opportunity• Hire, manage, coach and develop a team of 16-20 direct reports who perform underwriting support, customer service, quality assurance and data entry duties in multiple lines of business• Motivate staff and execute action plans or corrective actions where needed• Partner with Home Office and Field executives on problem resolution, efficiency, and system enhancements• Provide prompt and attentive service to customers, develop and maintain relationships• Assist with coaching and development of peers• Achieve and exceed Corporate Business goals, including assuring successful Monthly/Quarterly closings and various service level agreements• Perform staffing analysis, monitor inventory, assign work based on strengths and weaknesses of team members to leverage skills and assure timely, accurate product delivery to customers

• Compiled and filed immigrant visa applications based on work, family and complex NGO special immigrant petitions • Assisted with H-1B and L-1B petitions, including generation of labor condition applications • Worked directly with one of the Partners, and also as part of a larger team • Drafted correspondence to clients, the National Visa Center, the Department of State, the United States Citizenship & Immigration Services, and responded to Requests for Further Evidence • Scheduled and attended appointments with Immigration officers on behalf of attorneys and clients • Communicated with a wide variety of clients regarding pending and currently processing applications, addressed concerns and assisted with explaining the immigration process • Pre-screened potential clients to determine needs and eligibility before scheduling consultations with attorneys • Managed, monitored and maintained an extensive database of time sensitive client information • Interacted with an extensive list of high profile executive clients, necessitating complete professionalism