•Managed a significant credit portfolio consisting of clients across personal, professional services, property investment, development and trading SME’s. Consistently solution focused with strong financial, analytical & credit skills along with a reputation for excellent credit professionalism. •Maintained a strong focus on managing all areas of risk within the portfolio and ensured full compliance with all regulatory policies.•Managed complaints and errors through to resolution within required timelines. •Ensured compliance with Data Protection Regulations at all times, ensuring staff were kept fully up to date with any changes to policies by providing regular training sessions.•Built strong working relationships with both internal and external stakeholders. •Training coordinator for the overall business unit, designing and implementing comprehensive training programmes for staff across all levels.•Led a number of direct reports with a strong emphasis on their personal development. •Ensure all KPI’s and SLA’s were achieved including the delivery of sustainable financial solutions to customers. •Completion of annual/interim reviews for all client cases and the assessment of all new money applications within required timelines.•Responsible for business approving restructure proposals, credit reviews and new funds requests. •Managed all agreed asset sales by liaising with the client, auctioneers and solicitors to ensure agreed target dates are met and sales are closed out in line with the Bank’s agreed process.•Champion several key priority areas for the business including customer due diligence, talent & culture, staff engagement and held a position on several dedicated working groups within the business.•Lead bi-annual staff employee survey by engaging with staff on an ongoing basis.

•Managed a portfolio of SME customers across a variety of sectors •Consistently delivered the highest standards in customer relationship management, portfolio management and risk management •Responsible for managing new money applications from initial assessment though to fulfillment•Provided coaching and mentoring to members of the team on an ongoing basis •SME, AML & Complaints Champion for the team, ensuring colleagues were kept up to date with any changes in policy and dealing with all queries raised.

•Managed a portfolio of business start ups •First point of contact for all new business start-up customers.•New Business account expert.•Provided expert advice to SME customers on the complete suite of products and services available to them as customers.•Manage business showcasing, providing customers with an opportunity to showcase their business within the Branch and outlets.•Achieving monthly targets in relation to income generation and new business account opening

•Responsible for Quality Assurance •Consistently delivered against challenging objectives while working to strict deadlines•Monitor workload of the team in conjunction with the project manager.•Communicate regular changes in procedure to the team in order to maintain the highest levels of accuracy •Support to the regional credit quality manager.

•Customer Service Official•Mortgage Official •Student Lending Officer •Retail Official