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David Toledo is a Product Leader. Colleagues describe him as "It was an absolute pleasure to recommend David Toledo as a Site Reliability Engineer or Operations Support. David reported to me at Zynga for over 3 years. I was blessed to have someone with David's enthusiasm and experience on my team. I thoroughly enjoyed my time working with David, and came to know him as a truly valuable asset to absolutely any team. He is honest, dependable, and incredibly hard-working. Beyond that, he is always ready and reliable for any task that he had to face. His knowledge of Operations and Linux was a huge advantage to our entire office. He put this skillset to work in order to keep things green on the board and serve all the studios and challenges, big or small. Along with his undeniable talent, David has always been an absolute joy to work with. He is a true team player, and always manages to foster positive discussions and bring the best out of other employees. Without a doubt, I confidently recommend David in joining your team. As a dedicated and knowledgeable employee and an all-around great person, I know that he will be a beneficial addition to any organization. Please feel free to contact me at cellyson78@gmail.com should you like to discuss David's qualifications and experience further. I'd be happy to expand on my recommendation. Best wishes, Clinton Ellyson"
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Program/Project ManagerInsight Global Jul 2023 - Dec 2024Atlanta, Georgia, Us -
Product ManagerSplunk Dec 2021 - May 2023San Francisco, California, Us• Lead various global teams of engineers, developers, and data analysts engaged in varying initiatives to improve monitoring, reporting metrics, and automation of incident management • Built in-depth PRDs that illustrate current and future roadmap line items aligning with business goals and engaging key stakeholders• Successfully influenced priorities of product teams to align on goals and ensure the best outcome for the business• Proactively escalated and drove alignment to unblock developer process-driven bottlenecks in order to adhere to standard CI/CD practices• Developed comprehensive end-to-end product technical flow diagrams • Provided product and feature demonstrations to multiple organizational levels• Ensured compliance with FedRamp IL2 and IL5 standards across multiple projects• Created company-wide role-based product documentation• Gathered information and collected use cases to illustrate wins and identify opportunities for improvement from the viewpoint of a product • Proposed and presented to top leadership to request funding and extensions for projects• Created build vs. buy documentation based on needs that would setup the business for success -
Cloud Noc ManagerSplunk Sep 2019 - Dec 2021San Francisco, California, Us• Managed a group of more than 20 NOC engineers working in various global locations• Proactively played a role as incident commander on a variety of business-critical incidents• Created an incident priority matrix and improved how we measured impact and urgency for each incident • Escalated known software bugs that were reported directly to product teams • Established multiple partnerships with contracting agencies to pursue prospects for contractor to FTE employment• Delivered weekly reports to senior leadership on reported incidents and project status -
Cloud Noc Engineer LeadSplunk Apr 2018 - Sep 2019San Francisco, California, Us• Collaborated with SRE, monitoring teams, support and leadership to develop new processes, tools and knowledge transfers• Effectively guided NOC engineers in finding innovative solutions to challenging problems• Oversaw all NOC team members and ensured all duties and tasks were being performed efficiently and effectively during each shift -
Cloud Noc EngineerSplunk Dec 2017 - Apr 2018San Francisco, California, Us• Monitored Splunk environments instances while resolving any persisting issues in a AWS cloud environment• Implemented timelines and monitoring processes to ensure 100% of SLAs were met • Reviewed outstanding issues and developed long term solutions -
Site Reliability EngineerZynga Jul 2014 - Aug 2017San Francisco, California, Us• Provide hands-on technical expertise during service impacting events• Troubleshoot and resolve complex problems • Perform root cause analysis and deliver detailed documentation on significant incidents • Lead event correlation activities from monitoring systems and other change notifications • Coordinate system maintenance and changes, while minimizing customer impact and maximizing the productivity of company resources • Prioritize incident response and escalate to senior resources when necessary• Facilitate communication with disparate organizations during significant incidents• Demonstrate technical leadership with incident handling and troubleshooting • Assist with the implementation and development of SRE tools and applications • Manage and support SRE tools and applications• Provide on call support to internal production teams• Produce HTML webpages to provide step by step processes of solutions to our everyday issues across the network• Adjust, create, and maintain Nagios checks for 40,000+ servers -
Technical SupportCal.Net, Inc. Mar 2012 - Nov 2013Shingle Springs, Ca, Us• Provided assistance with customers over the phone on many computer/network issues within a quick time frame• Walked each customer thoroughly on how to troubleshoot devices when needed• Managed multitudes of networks through GUI and CLI to resolve any visible faults• Worked with Spectrum Analyzers when RF interference was causing latency or connectivity issues on networks• Dispatched technicians upon encountering severe technical difficulties from a remote location -
Network Technician InternSacramento Metropolitan Fire District Oct 2011 - Nov 2011• Implemented Cisco menu to allow users ease of access through simple commands in the GUI without having the risk of misconfiguring system/device, created VISIO drawings for IDF and server rooms• Completed help desk tickets, troubleshoot hardware/software issues, configured switches and routers ready to be used on the network to be utilized by all Sacramento Metro employees
David Toledo Skills
David Toledo Education Details
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Heald College-Rancho CordovaInformation Technology With An Emphasis Of Network Security
Frequently Asked Questions about David Toledo
What is David Toledo's role at the current company?
David Toledo's current role is Product Leader.
What is David Toledo's email address?
David Toledo's email address is me****@****ail.com
What is David Toledo's direct phone number?
David Toledo's direct phone number is +191670*****
What schools did David Toledo attend?
David Toledo attended Heald College-Rancho Cordova.
What skills is David Toledo known for?
David Toledo has skills like Linux, Troubleshooting, Networking, Nagios, Servers, Dns, Puppet, Python, Rightscale, Tcp/ip, Routers, Switches.
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