David Tomberlin Email & Phone Number

Cary, Nc, Us

Palo Alto, California, Us

Los Angeles, Us

• Ensured a smooth and painless launch for "LOTR: Return to Moria" by leading the team that deployed and managed all environments (dev through GA), planning and running loadtests for capacity planning, and by outlining and designing a basic game telemetry pipeline for the game studio• Decreased time to onboard a new game studio and increased confidence in our managed offering by architecting a cell based "SaaS" like system for our infrastructure; moving them from bespoke Terraform to a new IaC system with a customer facing API• Improved and advocated for reliability by introducing structured event based observability, by adding CD via automated test environment deploys, and enabling repeatable deploys by implementing a version-tracked build system• Supported first time managers by mentoring them as they transitioned into their new role

Los Angeles, Ca, Us

• Enabled on-time TFT Mobile launch by leading work to replace old proxy with new API gateway, through customer stakeholder meetings, and by prioritizing feature requests against timelines• Reduced configuration burden of exposing services in the gateway by leading technical direction and roadmap for an automated API Gateway system• Reduced on-call toil and overhead by driving better observability practices, such as moving to primarily using structured events, using error budgets for deploys, and revising runbook format for alerting• Improved metrics/logging across the entire company by driving evaluation of monitoring replacement, architecting vendor-agnostic collection systems, and developing migration plans for teams.

Denver, Colorado, Us

• Helped explore and prove new business model for an event driven multi-channel communication platform using email events, web events, and phone messaging with customer interactions by designing and implementing the event processor for Threads.io• Partnered with designers to prototype new customer frontend with proposed API rewrite, presented to leadership, and then lead implementation by working on, interviewing, hiring, and leading team to deliver the full rework• Reduced time to declare an outage by building better outage detection tooling and working with stakeholders to improve visibility into the mail pipeline

Denver, Colorado, Us

• Reduced self-inflicted outages by designing and developing service-based tooling to replace manual DNSchanges and automate DC failovers• Improved mail processing time by writing new mail queueing system and increased customer satisfactionwith mail delivery speeds by implementing the ability to schedule sends for emails• Improved customer support visibility of datacenter switchovers by adding the ability to review changesand by adding audit logs