Responsible for leading an International QA Organization in India, UK, New Zealand and the USDefining and developing an automation frameworkImplementing a strategy for AWSManaged team in Australia supporting out Travel BusinessManaged multiple teams supporting our Health products

Responsible for defining the Global QA Vision, influence vertical QA Leads on QA Blueprint, automation, and quality improvements. Provided industry research to drive strategic direction. Member of shared service Leadership Team. ACCOMPLISHMENTS ► Developed 5 QA leaders and a full succession plan for 100+ person international QA team by coaching, mentoring and support services.► Authored and implemented Master Test Strategy to drive consistency. Lead to one overall strategy for the organization. Reduced redundant reporting, metrics and processes by 75%.► Created a QA Transformation multi-year Blueprint. A multi-year document driving the strategic direction of the global QA team.► Developed a metrics repository for QA, Project Management, Operations, and Development that allowed quality and value to be analyzed across all functions.► Collaborated with QA leads on issues/challenges, tool analysis, metrics and best practices.► Implemented Service Improvement Program (SIP) to reduce production incidents through root cause. Incidents reduced by 25%.► Drove consistent automation, security, cloud and performance testing strategies with vertical leads. Increased automation by 75%. ► Chaired a committee to drive continuous improvement across the organization. Streamlined processes leading to savings of 100K. ► Program manager for internal audit review and response and roll-out of IE11.

Lead International and U.S. Teams of 50 QA Leads and Engineers. Supported the Human Resources, Corporate Administration, Legal, Risk and Compliance Product business lines. Accomplishments► Built the first China Quality Assurance Team for The Corporate Technology Group in 2013.► Created and managed a second Ireland Quality Assurance Team 2012. ► Managed onsite and internationally distributed resources on large multi-vendor joint engineering projects, successfully integrating vendor teams into overall effort while maintaining separation of responsibility and holding vendor partners to negotiated Statements of Work.► Responsible for managing third party vendor relationships► Jointly worked with off shore HR teams to create hiring and on boarding strategy.► Participated in building/hiring Test Automation and Performance Teams.► Performance management: wrote reviews and provided feedback, common judgment for merit and bonus reviews.► Designed Strategy for Multi-Browser and Mobile Testing. ► Lead Successful International Team by mentoring and coaching resources. Proactively built organization for future success.

Recruited to transform internal staff augmentation group into a world-class QA organization. Successfully built one of the first Fidelity QA Teams in India. Successfully moved 80% of team offshore, reducing cost by 65%.Accomplishments► Managed lifecycle testing efforts, including unit, functional, regression, performance and user acceptance.► Created Master, Functional, and Acceptance Test Plans.► Provided weekly status updates and progress metrics to senior leadership.► Directly managed team of 30 engineers, analysts and business users across the Fidelity businesses and vendor partners. ► Improved perception of QA by restructuring quality programs around Risk Management, Cost Control, and "good enough" testing methods. ► Developed offshore testing model to implement a "follow-the-sun" 24-hour testing capability. Allowed for team to have ongoing testing which resulted higher quality and faster time to market.► Implemented industry best practices to ensure off-shoring resulted in increased capability without adversely effecting quality.

Managed a team of 25 responsible for providing “Education Lending and Payment Plan” options to parents and students. Responsible for day-to-day operations, customer service, payment processing, application processes and servicing. Led business side of re-engineering initiative, resulting in the on-time delivery of enterprise client/server solution replacing legacy infrastructure. Coordinated all user-acceptance testing and reported results to management. Represented organization at conferences, planning events, influencing school representatives on our programs.

Umpired professionally for the single A New York Penn Baseball League