Build dashboards and reports to give lending operation teams the capability to seamlessly monitor KPIs and business results against targets.Set targets for the Servicing & Collections department based on forecasted delinquency balances.Design and perform incentive plans for collections agents.Primary administrator of Salesforce CRM for the lending operation teams.

Sales force target setting and forecasting for SME Mexico teams.Senior leadership data analysis, planning, and performance measurement.Performing analytics using predictive models to support growth initiatives.Drive automation to gain efficiencies across core activities.

Responsible of ~20,000 corporate accounts that represents ~600MM USD billings annuallyGenerate campaigns in order to drive growth for unmanaged customersProvide strategic decision support through data analytics and business insights regarding digital strategy, deferred payment plan and recurrent billings.Project management.

Perform sales incentive plans for Canada and LAC markets (~450 employees)Design incentive plans and contests that support business strategy (~20 plans)Budget planning and forecasting (~6MM USD annually)

Deliver performance analytics and business insights to drive profitabilityPerform sales incentive plans for LAC markets (~150 employees)Establish triggers that increase customer's participationStrategic planning of sales executives annual targetsReport generation about KPI's that help business in decision making

Analysis and monitoring about sales processesIdentify key trends through the provision of meaningful data analysisSupport acquisition team on accounts management