David Trepp Email & Phone Number

United Kingdom

Kalinengrad, Hamburg, Letzeburg, Stockholm.

Using AI to help improve Equine Breeding and advancement within the Equine Industry. The use of AI and other technology to improve the acquisition of equines for high net worth and private clients. We do not accept random client requests, we only deal with individuals referred to us by our high net worth and private clients. Purchase of Diamond & Gold Bullion for Private High Net Worth Clients and Groups.

London, United Kingdom

Currently writing a book on how to live and cope with debilitating pain, the effects on your daily life and those around you! How you have the power to conquer and rise up to all the challenges thrown your way! How to use your faith to make a difference between life and darkness! Yes, Pain is in your head. How to use laughter as a coping mechanism! How to use CBT to your advantage! Doing the good stuff yourself and stop relying on the "professionals" who do not understand your pain and… Show more Currently writing a book on how to live and cope with debilitating pain, the effects on your daily life and those around you! How you have the power to conquer and rise up to all the challenges thrown your way! How to use your faith to make a difference between life and darkness! Yes, Pain is in your head. How to use laughter as a coping mechanism! How to use CBT to your advantage! Doing the good stuff yourself and stop relying on the "professionals" who do not understand your pain and suffering. Trusting those around you, who have your "best interest" at heart! Pain, Depression and your choice to live or Die! Money, how to deal with the effects of no longer having the financial freedom you had before, stress, all the things nobody tells you about! Sex, Frustration, Relationships, relief. Medicine, Medical interventions, what works and what does not, know what questions you need to ask from health care professionals. Mental Health, are you losing touch with reality. Relationships, Workplace abuse and harassment! This is only a flavour of what my book will cover, through my own experiences over the past 15 years and I am positive after reading the first page of my book of life you will change for the better, by the time you come to the end you will be equipped hopefully to deal with your pain and suffering. I am hoping the release date would be the winter on 2025. Show less

London, United Kingdom

Development and making a difference in everything you do….

United Kingdom

Maintaining a high quality data-base to support our sales and marketing efforts.

London, United Kingdom & South Africa

Cape Town Area, South Africa

Set up of outbound outsourced call centres in Cape Town for UK Clients and customers, Develop processes and procedures with vendors/clients and managed expectations, customer relationship management, Service development proposal & agreement, Develop and manage Telemarketing Campaigns sales Outbound Inbound 80/20, Quality Assurance Implementation & Management/Contracts, Overall Business service plan, Daily Operation/Script Development, Performance Management, Training of all staff & Coaching,… Show more Set up of outbound outsourced call centres in Cape Town for UK Clients and customers, Develop processes and procedures with vendors/clients and managed expectations, customer relationship management, Service development proposal & agreement, Develop and manage Telemarketing Campaigns sales Outbound Inbound 80/20, Quality Assurance Implementation & Management/Contracts, Overall Business service plan, Daily Operation/Script Development, Performance Management, Training of all staff & Coaching, KPI’s & management of them accordingly, Focus on the optimising Dialler usage. Agent and Dialler operational working Times, Call Centre operational best practise and intense focus and performance management, Sales Teams & Managers and Team Leaders managed to deliver results. Removal of under performers from each program, Recruitment of Agents Team Leaders and Sales Managers, Management of 10 Customer Services/Sales Managers Team Leaders and Call Centre Manager, Full Responsibility of P&L UK Clients, Adler Manufacturing, Drive 24/7, Europ-Assistance, Centrica, Black & White, Imedia. This role was offered to me as a permanent role within the Dialogue group reporting directly to the Chairman. I declined the position as I was offered a position with another Company. Show less

England, United Kingdom

Management of Avaya Customer Services Centre and 2 Over-flow Call Centres. Setting Objectives, Quality Assurance and Service level Development, performance and Quality Management prior to set up and ongoing, Call Flow / ACD Refinement, daily Management, 6/7 Sales Managers 6 Teams, 6 Team, Leaders, direct/Indirect reports in excess of 150Refinement of start-up procedural processes, Design and implement new effective Call Centre procedures and processes Development, leadership and motivation… Show more Management of Avaya Customer Services Centre and 2 Over-flow Call Centres. Setting Objectives, Quality Assurance and Service level Development, performance and Quality Management prior to set up and ongoing, Call Flow / ACD Refinement, daily Management, 6/7 Sales Managers 6 Teams, 6 Team, Leaders, direct/Indirect reports in excess of 150Refinement of start-up procedural processes, Design and implement new effective Call Centre procedures and processes Development, leadership and motivation in Call Centre Implementation and strategy with marketing for delivery of business plan Monitoring of complaints and customer satisfaction within department Ensure that department follows Compliance procedure, Responsible for delivery of agreed service levels Achievements: Call centre launched within budget and timescales, Exceeded Year targets after 4 Months opening. Target £600 Million by December 2003, Result achieved £3.8 billion by mid August 2003, Over 148 000+ active customers. Reason For Leaving: My Tate was diagnosed with Terminal Cancer In June, I returned to home to be with my Tate, my Mutti also suffered a stroke, my Tate passed away in December, I Then returned to the UK. Show less

London, United Kingdom

Rate Management of Outsourced Call Centre’s, Setting Business objectives and standards, Quality Assurance Implementation & Management/Contracts, Overall Business service plan, Daily Operation/Script Development, Performance Management, Cross-selling Management, Set up Avaya Inbound/Outbound Call Centre in Canada, Motivation, Rewarding and Recognizing achievements and performance and creating a good working environment, Develop relationship with vendors/clients and managed expectations, customer… Show more Rate Management of Outsourced Call Centre’s, Setting Business objectives and standards, Quality Assurance Implementation & Management/Contracts, Overall Business service plan, Daily Operation/Script Development, Performance Management, Cross-selling Management, Set up Avaya Inbound/Outbound Call Centre in Canada, Motivation, Rewarding and Recognizing achievements and performance and creating a good working environment, Develop relationship with vendors/clients and managed expectations, customer relationship management, Develop and manage Telemarketing Campaigns and the successful delivery of them.Achievements:Directly responsible for the increase in Sales Run Rate, Focused on Quality, ensuring the customer left satisfied, and with the Idea of building a relationship with the customer that would always make the customer call to renew, Referrals system, Sales training of all staff, daily training and coaching sessions with Team leaders, Set KPI’s and managed them accordingly, Focus on the optimising Dialler usage. Agent and Dialler operational working Times. Contact versus calling times improved, Call Centre operational times and procedure improved, Best practise Focus, Sales Teams & Team leaders and Manager delivering results as a Team not as Individuals, Call Centre operational as a Dynamic sales business unit, Motivation, Rewarding and Recognizing achievements and performance and creating a good working environment.Reason for Departure: Head office was in United States, which was in debt to the amount of $300 Million, due to the collapse of WorldCom and Enron. Barclays withdrew Credit Line at the end on November causing the Company in the UK to go under a curator and later ceased to do business. The company in Canada is still operating. Show less

Belfast, United Kingdom

Avaya Inbound and outbound Call Centre campaigns, Investment Target for 2002, £215 million, With Profits Bond £83 Billion Sterling. Training, Staff Development, motivation and recruitment, Performance Management, KPI’s, Managed team of Introducers, Mix inbound and outbound, Cross-managed 61 staff with 4 other managers, Motivation, Teams incentives and competitions. Recruitment. Training, Staff Development, Performance Management. Achievements:Helped team take revenue from £500k per… Show more Avaya Inbound and outbound Call Centre campaigns, Investment Target for 2002, £215 million, With Profits Bond £83 Billion Sterling. Training, Staff Development, motivation and recruitment, Performance Management, KPI’s, Managed team of Introducers, Mix inbound and outbound, Cross-managed 61 staff with 4 other managers, Motivation, Teams incentives and competitions. Recruitment. Training, Staff Development, Performance Management. Achievements:Helped team take revenue from £500k per month to over £5.5 million per month. This was done by focusing on the customer and responding to their needs. Responsible for the implementation of the paperless investment process, whereby customers could invest their money telephonically in a structured and compliant process, Developed Internal Strategy for Warm Leads to be transferred from different Departments, Delivering Results.Head Hunted for the role at Mosaic. Show less

Johannesburg Area, South Africa

Operation of the 45+ seat National Call Centre and 4 remote Call Centre’s – 3 seats, each which were directly situated on Financial Institutions sites, Dealt with 1500 Brokers & 4 Finance Houses + 46 Indirect reports, Handled 100,000 + Inb/outbound calls per month and 36,000 policies pa, Annual premiums in excess of £4.5m, Total premium income of £33.6 million per annum, CRM, Customer retention and Technology, Staff training, Development & recognition, Script Writing Development Systems Design… Show more Operation of the 45+ seat National Call Centre and 4 remote Call Centre’s – 3 seats, each which were directly situated on Financial Institutions sites, Dealt with 1500 Brokers & 4 Finance Houses + 46 Indirect reports, Handled 100,000 + Inb/outbound calls per month and 36,000 policies pa, Annual premiums in excess of £4.5m, Total premium income of £33.6 million per annum, CRM, Customer retention and Technology, Staff training, Development & recognition, Script Writing Development Systems Design & Salaries Performance Bonuses – Adjustments & Daily Monthly Yearly Incentive Bonus schemes & Team Division Target Setting & Sales Team Daily Weekly Monthly Sales Drives, Staff & Management Appraisals & Employment of Staff & Equity Bill.Information Analysis & Daily/Weekly/Monthly Sales Projection Analysis & Sales History/Performance Analysis & New Business Evaluation Analysis, Premium factors & Leads Closing/Statistical Analysis, Underwriting Decisions & Quality control &System Monitoring & Faults, Financial reports & Statistical reports & Management Performance Evaluation & Analysis & Monthly Audit Run & Monthly Financial Marketing Report.Achievements: Built the Call Centre to the most successful profitable arm of the Company in 3 years, Developed the Call Centre from 7 staff to, 4 Sales Managers, 6 Supervisors/Team Leaders dual role 48+ call centre staff, 5 assistant underwriters 5 message centre staff, 1personal marketing assistantStrategic mapping and planning for the development of a cost effective and value adding Consultant role. This was to be adapted and implemented for all external Consultants in the company, promoted by CEO. Broker/Direct Internal External Contact Centre Consultant of the year, I became the Top Sales Consultant & Closer of the year 1992, 1993, 1994 promoted end of 1994, promoted in 1995 and again in 1997.If you ever come across bald cone head Ben Kelev/Ben Hahir/Schmuck, run 🏃 🏃‍♂️ 🏃‍♀️ Show less

Master Of Business Administration - Mba, Entrepreneurship Gfb Hrm Imm, Mba

CORE COURSES COM 507 Communication and Negotiation Skills ACC 501 Financial Accounting and Theory FIN 510 Financial Management MGT 631.

Dip Bus M, Business Administration, Management And Operations, Pass First Class *

Business Management - Marketing, Human Resource Management *, Finance, Executive Development, Business Policy, Management Accounting.

Bachelor Of Business Administration - Bba, Https://Www.Educacion.Gob.Es/Ruct/Solicitud/Competencias?Actual=Menu.Solicitud.Competencias, Bba

Activities and Societies: 2500113 Graduado o Graduada en Dirección de Empresas (BBA) / Bachelor of Business Administration (BBA) por la.