David Treshnik Email & Phone Number

Tampa, Florida

Provide accurate and professional feedback within department time standards. Audit sales agent adherence in following compliance standards and policies including their ability to utilize skills while staying within their delegated perimeters of operation. Document all pertinent facts and information for supervisor / management coaching and future reference. Advocate for the business in matters relating to compliance and/or audit. Offer suggestions on agent performance improvement, investigate internal and external issues with agent non compliance, support implementation of new policies/procedures related to on going training of systems and processes. Client escalation diagnosis.

Tampa, Florida

Provides structure and feedback for sales agents to enhance performance levels and to ensure accuracy and quality is maintained. Analyzes important reference points for coaching and areas of development. Develop and implement new coaching strategies to coincide with client demand and market fluctuations. Create trending reports for upper management. Train new sales agents in the area of quality assurance and compliance. Train new hire quality assurance analysts. Supervised AIG Insurance and Square Trade Warranty programs.

Tampa, Florida

Train, coach, mentor customer service representatives. Keep track of individual performance levels to ensure quality and call center goals are met and maintained. Client escalation specialist. Resolved customer issues in a timely manner and to their satisfaction, ensure customer retention.

Tampa, Florida Usa

Managed all facets of importing and exporting administration including customer service. Developed and provided initial and on going training to all new operations agents in order to acquire knowledge in the area of international shipment processing and customer service.Maintained various international key accounts through the monitoring of shipment traffic and close customer contact.Accompanied corporate sales staff and management to customer site locations to educate clients in all aspects of international shipment preparation. Worldwide offshore agent location liaison.

Letters Arts Sciences

Activities and Societies: intramural sports

General Aviation, Private Pilot

flight certified Piper Warrior II Aircraft flight certified Piper Tomahawk Aircraft

Certified Automotive Battery Technician, Automotive Electrical Systems / Diagnostics

Test market in NE Pennsylvania. Diagnose, resolve electrical system issues.

Education record