David Troutt, B.S. Cs, Mba, Pmp, Csa, Csm, Aws Saa, Itil Email & Phone Number

Irvine, CA, US

Jacksonville Beach, Florida, US

Leading large and moderate sized ServiceNow engagements for leading healthcare organizations across the United States.

Burlingame, California, US

Leading Imply's Professional Services largest, most complex engagements. Developing delivery methodology, templates, and tools to assist the consulting team in improving consistency and effectiveness. Building trusted relationships with customer team members at all levels.

Plano, Texas, US

Executes the successful delivery of large, complex ServiceNow projects for enterprise customers. Working with several clients at a time. Focus efforts on ITSM. ITAM, ITOM, and integrations. Certified ServiceNow Administrator (CSA)Key Responsibilities Include:- Leads all aspects of project delivery and solution delivery- Works with clients on the.

Wichita, Kansas, US

Flint Hills Group provides affordable quality contracting and consulting leveraging low-cost US regions to offer more value. We have deep expertise in Software Development, IT Security, Big Data, and Cloud Computing.

• ✔ ResponsibilitiesDavid managed the services delivery team (consulting & education) and worked closely with the sales team members to drive sales of consulting services to Lightbend’s customers. His direct engagement.
• Identified opportunities, scoped and negotiated hundreds of thousands of dollars-worth of consulting and educational services deals.
• Managed customer engagements including resource and budget management, risks and issues tracking, and status reporting.
• Created scalable engagement management strategy and training program.
• Assisted in the development of Lightbend’s first customer-centric Quarterly Business Review (QBR) process resulting in better alignment of customer needs and Lightbend’s products and services.

San Jose, California, US

• ✔ ResponsibilitiesDavid managed the development of revenue generating subscription-based services while meeting aggressive schedules. These services were related to SaaS (Software as a Service), education, consulting.
• Led the development of the managed security services of a new $40M+ per year, SaaS, advanced threat protection service.
• Created new revenue stream projected at $20M annually. Turned around failing SaaS pilot through re-engaging client and driving the resolution of technical issues.
• Managed improvements to partner certification and educational services offerings, maturing and standardizing Symantec’s approach to existing and new partners.
• Increased partner-based cross-sale opportunities by creating industry-specific reference architectures.

San Jose, California, US

• ✔ ResponsibilitiesDavid managed a consulting staff of 20 professionals and led customer engagements for Fortune 100 clients. He drove sales of consulting projects, developed statements of work, and negotiated.
• Closed $12M consulting services deal by tying projected costs to the value of associated business outcomes. Won Services Deal of the Year award.
• Saved an estimated $3 million in potential revenue when called upon by Symantec management to turn around failing engagements, resulting in saving strategically important clients.
• Directly managed over $5 million annually in consulting engagements with large enterprise customers. Engagements included implementing Symantec network threat protection and endpoint protection.
• Built relationships with senior and executive management in Fortune 100 companies including industries such as insurance & finance, healthcare, technology, as well as state and federal government.

Aliso Viejo, CA, US

• ✔ ResponsibilitiesDavid created QLogic’s PMO within the IT Department. He motivated and mentored staff of eight project managers. David built cross-department project teams and managed portfolio of large enterprise.
• Increased project success rate by 25% while reducing false starts by implementing project management lifecycle methodology and department level processes.
• Completed critical financial and SCM projects totaling over $3.8 million on schedule by creating business value prioritized project portfolio management process.
• Streamlined PMO operations and improved customer satisfaction by implementing department level continuous process improvement program.
• Created mentorship program to improve the hard and soft skills of project managers.
• Built cross-department/functional teams and managed multiple systems integration projects, including SCM, ERP, and CRM.

Mba, Business

Bs Ics, Computer Science