David Troutt, B.S. Cs, Mba, Pmp, Csa, Csm, Aws Saa, Itil Email & Phone Number

Irvine, Ca, Us

Irvine, Ca, Us

Jacksonville Beach, Florida, Us

Leading large and moderate sized ServiceNow engagements for leading healthcare organizations across the United States.

Burlingame, California, Us

Leading Imply's Professional Services largest, most complex engagements. Developing delivery methodology, templates, and tools to assist the consulting team in improving consistency and effectiveness. Building trusted relationships with customer team members at all levels.

Plano, Texas, Us

Executes the successful delivery of large, complex ServiceNow projects for enterprise customers. Working with several clients at a time. Focus efforts on ITSM. ITAM, ITOM, and integrations. Certified ServiceNow Administrator (CSA)Key Responsibilities Include:- Leads all aspects of project delivery and solution delivery- Works with clients on the development of requirement integration components- Drives the continuous improvements of implementation methodology and service offerings based on client experiences- Mentors new EMs and less experienced EMs in Acorio standards and processes as well as developing advanced soft-skills

Wichita, Kansas, Us

Flint Hills Group provides affordable quality contracting and consulting leveraging low-cost US regions to offer more value. We have deep expertise in Software Development, IT Security, Big Data, and Cloud Computing.

✔ ResponsibilitiesDavid managed the services delivery team (consulting & education) and worked closely with the sales team members to drive sales of consulting services to Lightbend’s customers. His direct engagement with customers was key to understanding their needs, determining the SOW and defining the value to the customer for key consulting opportunities, resulting in increased utilization and retention. To ensure delivery, he developed statements of work, staffing plans, task schedules, and budgets. In addition, David improved inter-department collaboration, working closely with other departments, defining processes, and building cross-functional teams.✔ ChallengesAs an early stage startup with complex products, services are a key factor in retaining clients and building a strong base to accelerate growth. Limited funding associated with the startup stage requires maximizing the utilization of existing resources while striving to keep costs contained. This need to “do more with less” requires identifying and implementing innovative solutions quickly and effectively.✔ ReputationDavid is known for team leadership as well as team play. He does what is necessary to get the job done. He has built a strong reputation for proactive and effective client engagement management. His innovative thinking, cross-functional team building, and process change implementation has allowed him to come in and quickly add value. ✔ Results• Identified opportunities, scoped and negotiated hundreds of thousands of dollars-worth of consulting and educational services deals.• Managed customer engagements including resource and budget management, risks and issues tracking, and status reporting.• Created scalable engagement management strategy and training program.• Assisted in the development of Lightbend’s first customer-centric Quarterly Business Review (QBR) process resulting in better alignment of customer needs and Lightbend’s products and services.

San Jose, California, Us

✔ ResponsibilitiesDavid managed the development of revenue generating subscription-based services while meeting aggressive schedules. These services were related to SaaS (Software as a Service), education, consulting, and technical support. He provided product management through the entire product development lifecycle. David collaborated with software development teams, sales, product marketing, and other departments. He defined product and services offerings, developed product roadmaps, built cross-department teams, managed requirements, and he provided stakeholder leadership and sales/partner enablement.✔ ChallengesAs software manufacturers shift to the cloud/SaaS, their Services delivery models may no longer be in alignment with the changing needs of the company or the customers they service. This misalignment results in decreasing services revenue and missed opportunities. ✔ ReputationDavid is known as a results-focused program manager. He is also seen as a thought leader regarding the alignment of services organizations to accelerate SaaS-related profitability. His strength in developing cross-functional teams has reduced the silo-effect and has enabled large programs to be completed on-time and within budget. He is recognized for working closely with executive management, refining corporate objectives into actionable programs, and then driving these programs to a successful conclusion. ✔ Results• Led the development of the managed security services of a new $40M+ per year, SaaS, advanced threat protection service.• Created new revenue stream projected at $20M annually. Turned around failing SaaS pilot through re-engaging client and driving the resolution of technical issues.• Managed improvements to partner certification and educational services offerings, maturing and standardizing Symantec’s approach to existing and new partners.• Increased partner-based cross-sale opportunities by creating industry-specific reference architectures.

San Jose, California, Us

✔ ResponsibilitiesDavid managed a consulting staff of 20 professionals and led customer engagements for Fortune 100 clients. He drove sales of consulting projects, developed statements of work, and negotiated profitable consulting engagements. ✔ ChallengesWith many complex products to sell, quotas, and limited time, sales teams tend to focus on closing deals quickly, often leaving consulting and education services out of the deal. By not including services needed to successfully implementing complex products into the customer’s IT infrastructure, the risks of a failed implementation increase substantially resulting in poor customer satisfaction and lost future sales.✔ ReputationDavid is known for expertly managing highly complex consulting engagements involving customers, partners, and technical team members. Acting as the program architect, David builds a master plan with a clear understanding of requirements and objectives that give clarity to each team member’s responsibilities. David was chosen by his management to lead the larger, more complex engagements, knowing he would ensure the projects’ success. Enterprise sales teams regularly asked David to assist with scoping, negotiating, closing sales of products and services.✔ Results• Closed $12M consulting services deal by tying projected costs to the value of associated business outcomes. Won Services Deal of the Year award.• Saved an estimated $3 million in potential revenue when called upon by Symantec management to turn around failing engagements, resulting in saving strategically important clients. • Directly managed over $5 million annually in consulting engagements with large enterprise customers. Engagements included implementing Symantec network threat protection and endpoint protection. • Built relationships with senior and executive management in Fortune 100 companies including industries such as insurance & finance, healthcare, technology, as well as state and federal government.

Aliso Viejo, Ca, Us

✔ ResponsibilitiesDavid created QLogic’s PMO within the IT Department. He motivated and mentored staff of eight project managers. David built cross-department project teams and managed portfolio of large enterprise programs and initiatives. He worked with executive management to ensure alignment with corporate objectives. ✔ ChallengesSome IT departments lack a formal PMO process regarding the implementation of enterprise level projects and programs. Many projects are started, but funding and resources are soon redirected to other projects. Without a well-defined portfolio and project management methodology, the risk of projects failing is very high. Valuable time and resources are thus wasted as projects stagnate and fail. ✔ ReputationDavid was known for building strong relationships with executive management and management teams from across business units and departments. He was trusted to lead the largest of the enterprise wide IT initiatives. David had the reputation for innovative and low-cost solutions to complex business problems, driving substantial process improvements. David was also known for his ability to hire talented technical staff, build and lead impactful teams to accomplish programs, resulting in savings and increased revenue. ✔ Results• Increased project success rate by 25% while reducing false starts by implementing project management lifecycle methodology and department level processes.• Completed critical financial and SCM projects totaling over $3.8 million on schedule by creating business value prioritized project portfolio management process.• Streamlined PMO operations and improved customer satisfaction by implementing department level continuous process improvement program.• Created mentorship program to improve the hard and soft skills of project managers.• Built cross-department/functional teams and managed multiple systems integration projects, including SCM, ERP, and CRM.

Mba, Business

Bs Ics, Computer Science