Creates business/functional requirements, process maps, and mockups for Texas Education Agency systems.Uses Jira for Agile project management, backlog and issue tracking, and story creation.Point of contact between the project teams and customers for requirements, updates, questions, and UAT.Manages and tracks legislative changes that are likely to impact current and future projects.Mentors and trains junior BA to ensure standards are met and customer expectations are maintained.

Provided around the clock care for my mother with a terminal illness.

Worked with legislative teams to determine impact of all new applicable state legislation and developed responses for senior executives with time and cost estimations.Diagrammed and documented all internal processes by interviewing stakeholders and cross-functional teams, and reviewing legacy artifacts.Established a risk register and performance benchmarks to track success of all proposed process changes.Provided root cause analysis of existing trouble spots for customer facing teams.Defined and operationalized key performance indicators.

Wrote user stories, business and functional requirements, and test cases for software .NET and SharePoint projects in an Agile environment.Partnered with technical teams to develop requirements in alignment with the system goals/capabilities across multiple platforms.Directed scrum meetings and managed Jira backlog for each of the cross-functional technical teams.Tracked and managed changes throughout development, testing, and implementation.

Reviewed business requirements to estimate level of effort, clarify scope with stakeholders, confirm requirements and resource availability, and translate those requirements into actionable, trackable tasks for developers and testers.Wrote user stories and worked with the QA team to develop test plans and test cases.Managed changes throughout full SDLC development, testing, and implementation while always being mindful of risk, security, compliance, and audit requirements.Managed Jira trouble tickets and worked with developers and management when necessary to resolve issues.

Collaborated with stakeholders to identify and define new business opportunities.Evaluated potential RFIs, RFOs, and RFPs to ensure vendor ability to satisfy business needs.Provided cost-benefit analysis along with potential risks for new business ideas.Interfaced with customers to document and prioritize requirements.Created use cases, process flows, and traceability matrix for new work products.Maintained SalesForce Opportunities log.Partnered with strategy and project management to drive roadmap prioritization.

Redesigned SharePoint-based policy and procedure knowledge base.Interviewed subject matter experts to diagram and document existing processes.Created wireframes and working XML mockups for customer review and approval.Designed and managed documentation for IT, program management, and HR.Managed change via custom SharePoint workflows.

Designed and managed documentation for IT, program management, and HR.Created knowledgebase for Customer Relations division.Designed Borrower communication documentation and forms.Managed change via custom SharePoint workflows.

Authored end-to-end documents including business requirements, use cases, test plans, test cases, user guides, operational notices, release notes, and program management plans for multiple businesses in the Washington, DC area:SunRocket - Vienna, VirginiaTime Warner Cable - Herndon, VirginiaUnited States Air Force - Herndon, VirginiaAmerica Online - Dulles, VirginiaUS Department of Homeland Security - Washington, DC